Assistant Manager

Position Summary:  

The Assistant Manager provides support and leadership to all departments by managing and executing staffing plans, operations policies, company standards and Standard Operating Procedures.

Principal Duties & Responsibilities

·      Directly oversees the daily operations of the attraction, including but not limited to: Ticketing, Retail, Pre-Show Experience, Ride Experience, and Facility Operations.

·      Acts as attraction and facility Manager on Duty in absence of General Manager.

·      Oversees each Departments’ schedules. Performs time audits, verifies hours, and takes action to minimize overtime.

·      Prepares and reconciles daily deposits and takes cash and check deposits to the bank.

·      Prepares, pulls, and reconciles tills.

·      Reviews Ticket Seller over and short report daily.

·      Develop a plan to ensure breaks are provided daily following employment laws.

·      Ensures proper staffing levels are always maintained. 

·      Leads team and reviews quality of work, makes recommendations, and helps as needed.

·      Maintains operational, safety, cleanliness, and guest service standards.

·      Ensures all handbook policies and procedures are followed by all staff.

·      Interacts with guests to ensure the departments are operating at the highest of standards.

·      Resolves guest complaints.

·      Assist guests in the event of illness or injury.

·      Assumes a leadership role in case of emergencies such as power outages, inclement weather, and ride incidents.

·      Works with the Technical Director and Maintenance Staff in the event of ride evacuation.

·      Communicates any mechanical issues to the Maintenance staff.

·      Selects candidates, performs interviews, orientation, and training in all departments.

·      Analyzes the business; visitor trends, ride capacity, operations reports, attraction down-time and secret shopper reports. Communicates recommendations to the General Manger.

·      Assists the General Manager in developing and executing an annual staff recruitment strategy.

·      Assist the General Manager to create, monitor, evaluate and adjust Standard Operating Procedures

·      Preform duties as needed to support the business.

·      Evaluates staff and makes recommendations for performance evaluations, disciplinary action and/or termination. 

·      Provides training and ongoing support to staff as needed.

·      Develops and executes employee recognition and rewards programs.

·      Follows all handbook policies.

·      Other duties, as assigned.

Knowledge, Skill and Ability Requirements:

·      Excellent interpersonal skills including verbal and written communications, and leadership.

·      Passionate about the business of family fun and entertainment.

·      Able to multi-task and maintain composure in pressure situations.

·      Able to maintain a positive attitude at all times.

·      Able to recognize, analyze, and resolve conflict among staff members.

·      Able to be punctual and maintain regular attendance.

·      Able to work evenings, weekends, and holidays.

·      Able to climb.

·      Able to sit or stand for up to 15 hours.

·      Able to operate a two-way radio.

·      Able to lift up to 30 pounds.

·      Able to bend, twist, push, pull, stoop and reach.

·      Able to maintain personal hygiene standards.

·      Able to tolerate a fast paced work environment.

·      Able to work with minimal supervision.

Education & Experience Requirements:

·      Must be at least 18 years of age.

·      Associates Degree or equivalent. 

·      Two (2) years supervisory/management experience, preferably in the field of entertainment, tourism or hospitality.

·      Strong computer skills required.

Supervisory Responsibilities:  Ticket Sellers, Greeters, Show Attendants, Chief Ride Operators, Trainers.

This job description is intended to describe the general nature and level of work being performed by employees assigned to this position. Employees will be expected to complete other duties as assigned by their manager.