Helpdesk Specialist

Diverse Agile Solutions seeks a computer programmer to support the Register of Wills. The Register of Wills is charged with the protection of Marylands Generational Wealth and requires IT services to develop, maintain, and operate applications and a distributed network of PCs, peripheral equipment, and servers.

Job Responsibilities:

• Review current ROW IT systems, such as network, software, and hardware features, for any errors or issues.
  
• Provides technical end-user support, including researching user complaints, researching issues, answering technical questions, and/or assisting with application revisions.
• Collaborate with the ROW Technical Committee to determine which system requirements are necessary to remain efficient.
• Assist in developing new ROW IT systems that address and fix any issues shown in the current systems. Devise ways to add functionality to existing computer systems.
• Create analysis reports that represent the cost-benefit of any proposed upgrades.
• Assist the ROW IT team in implementing any new system that has been developed and is ready for deployment.
• Test and troubleshoot any recently implemented plans to ensure efficient operations.
• Maintains various records and/or documentation.
• Develop Instruction Manuals.
• Train ROW employees on how to use the new systems through training programs and documents.
• Gather and analyze system requirements.
• Design and document systems.
• Facilitate communication between stakeholders.
• Ensure system quality and performance.
• Manage system implementation and integration.