What are the responsibilities and job description for the Help Desk Engineer position at DivergeIT?
Help Desk – L1
Pay: $45,000.00 - $55,000.00 per year
Location: Dallas, TX (On-site)
Job description
Are you tired of:
- Not being appreciated for the work you do by your customers?
- Doing dead end tasks that don’t allow you to grow?
- Dreading going to work today to just earn a paycheck?
- Having your workday drag on all day?
- Wishing you had a job that offered a personal life?
Are you a high-energy eager Geeky Techie kind of person who loves resolving client issues and being their hero? DivergeIT may be the right play for you, especially if you also want to learn cool new stuff on a daily basis.
What will you be doing? DivergeIT’s Specialists provide support to select clients who possess both Windows and Apple environments. You will be supporting the latest Office 365 and Cloud-based network technologies (Azure, Endpoint manager, MFA) across multiple client environments. You will be working with a team that is diverse in both experience and training.
Who are we looking for? We are looking for someone who has 2 years of Helpdesk experience (MSP is huge plus!). This is a full-time On-site work opportunity!
The ideal candidate can demonstrate current knowledge of Microsoft 365 (Admin portal), Azure, Intune (Endpoint Manager), Microsoft Windows 10, Office products, and MACs up to Ventura. You must have a solid foundation in troubleshooting user desktop issues concerning network connectivity, email, printers, and user account permissions. Regardless of what you know, this position will challenge you to quickly learn how to support a wide variety of Productivity and Line of Business applications that our clients use to run their businesses. Salary will be commensurate with experience and demonstrated skillset.
Experience Required: 2 Year IT Technical Support
Preferred Certifications:
- Windows MCP
- Windows MDAA( Modern Desktop Administrator Associate )
- Apple Certified Support Professional (ASCP) 10.13
- Apple Certified Associate - Mac Integration Basics 10.13
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $45,000 - $55,000