Endpoint Engineer

About Us:

At DivergeIT, we’re recognized for our innovative approach to IT consulting and managed services. We help organizations navigate digital transformation by delivering tailored technology strategies that drive business growth. We’re seeking a highly skilled and motivated Service Engineer to join our dynamic team and further our commitment to excellence.

Why Join DivergeIT?

At DivergeIT, we offer a collaborative and innovative work environment where your expertise will be valued, and your contributions will make a tangible impact. We are committed to supporting your professional growth through continuous learning opportunities and certifications.

Position Overview

As an Endpoint Engineer, you will be responsible for the provisioning, configuration, and lifecycle management of Windows-based endpoints, including both physical workstations and Azure Virtual Desktop (AVD) environments. This position requires extensive experience with Microsoft Intune, SCCM, Patch My PC, 1E, and Autopilot, along with proficiency in creating, deploying, and maintaining Windows images. You will collaborate closely with the client’s IT security team and work alongside our dedicated service desk to ensure optimal endpoint performance and security compliance.

Key Responsibilities

• Design, create, and maintain standardized Windows images for physical workstations and Azure Virtual Desktop (AVD) using tools such as SCCM, Microsoft Deployment Toolkit (MDT), and Intune.
• Manage and automate device provisioning and deployment through Windows Autopilot.
• Administer patching, software deployment, and update compliance using Patch My PC, SCCM, and Intune.
• Utilize 1E tools (e.g., Nomad, Tachyon) to support remote management, compliance, and endpoint performance monitoring.
• Collaborate with the client’s IT security team to implement and maintain endpoint security baselines and compliance standards.
• Provide escalation support to our dedicated service desk and help drive resolution of complex endpoint issues.
• Maintain up-to-date documentation for image creation, deployment processes, and system configurations.
• Monitor and optimize AVD performance, scaling, and configuration consistency.
• Stay informed about changes in Microsoft endpoint management tools and provide recommendations for improvements or modernization efforts.

Required Qualifications

• 3 years of experience in an endpoint management or systems engineering role, preferably in an MSP or enterprise IT environment.
• Expertise in creating and managing Windows images for both physical endpoints and AVD environments.
• Strong understanding of Windows 10/11 OS deployment, device provisioning, group policy, and compliance management.
• Experience working collaboratively with IT security and help desk teams.
• Excellent troubleshooting, documentation, and communication skills.

Proficiency with:

• Microsoft Intune (Endpoint Manager)
• System Center Configuration Manager (SCCM)
• Windows Autopilot
• Patch My PC
• 1E Nomad, Tachyon

Preferred Qualifications

• Microsoft certifications (e.g., MD-102, MS-101, AZ-140).
• Experience with hybrid environments and Azure AD Join/Hybrid Join.
• Familiarity with AVD scaling plans, FSLogix, and host pool image management.
• Scripting knowledge (PowerShell) for automation of endpoint and imaging tasks.
• Exposure to Zero Trust security models and conditional access policies.