What are the responsibilities and job description for the Service Technician position at divcon?
About Divcon
Divcon delivers integrated automation solutions for HVAC, lighting, energy, and mission-critical systems. Based in Dallas, Texas, we design and deploy intelligent platforms that boost performance, reduce energy use, and ensure reliability in commercial, industrial, and data center environments. Using advanced technologies such as Allen-Bradley PLCs, Ignition SCADA, and Delta DDC, our experienced team partners with clients to deliver tailored, on-time, and high-performance systems. From complex BMS and EPMS deployments to scalable building controls, we bring deep technical expertise and a relentless commitment to quality. We do more than build systems. We empower performance.
About The Role
The Delta Controls Service Technician is responsible for providing on-site service, troubleshooting, maintenance, and support for Delta Controls Building Automation Systems (BAS). This role focuses on hands-on field work, ensuring customer systems operate reliably, efficiently, and in accordance with Divcon standards.
This is a customer-facing position requiring strong technical aptitude, practical problem-solving skills, and a commitment to service excellence. The technician will primarily support customers in the San Antonio market, with occasional travel to Austin as needed.
Key Responsibilities
Divcon delivers integrated automation solutions for HVAC, lighting, energy, and mission-critical systems. Based in Dallas, Texas, we design and deploy intelligent platforms that boost performance, reduce energy use, and ensure reliability in commercial, industrial, and data center environments. Using advanced technologies such as Allen-Bradley PLCs, Ignition SCADA, and Delta DDC, our experienced team partners with clients to deliver tailored, on-time, and high-performance systems. From complex BMS and EPMS deployments to scalable building controls, we bring deep technical expertise and a relentless commitment to quality. We do more than build systems. We empower performance.
About The Role
The Delta Controls Service Technician is responsible for providing on-site service, troubleshooting, maintenance, and support for Delta Controls Building Automation Systems (BAS). This role focuses on hands-on field work, ensuring customer systems operate reliably, efficiently, and in accordance with Divcon standards.
This is a customer-facing position requiring strong technical aptitude, practical problem-solving skills, and a commitment to service excellence. The technician will primarily support customers in the San Antonio market, with occasional travel to Austin as needed.
Key Responsibilities
- Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices.
- Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians.
- Respond to service calls, alarms, and customer-reported issues in a timely and professional manner.
- Perform firmware updates, configuration changes, and minor programming adjustments as directed.
- Conduct scheduled preventative maintenance, system inspections, and health checks.
- Identify failing or at-risk components and recommend corrective actions.
- Assist with system optimization to improve performance, reliability, and energy efficiency.
- Serve as Divcon’s on-site representative, maintaining a professional and customer-focused approach at all times.
- Clearly explain system issues, findings, and corrective actions to customers in non-technical terms.
- Coordinate with customers regarding access, scheduling, and service completion.
- Accurately document service activities, findings, and resolutions in Divcon’s service management system.
- Record parts usage, system changes, and follow-up recommendations.
- Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
- Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations.
- Support handoff between project completion and ongoing service contracts.
- Participate in knowledge sharing and continuous improvement initiatives.
- 2 years of Delta Controls or Niagara AX/N4 exposure.
- Experience with Delta Controls (preferred) or similar BAS platforms (Tridium Niagara, Schneider, Siemens, Johnson Controls).
- Solid understanding of HVAC equipment, control devices, and BAS field wiring.
- Basic networking knowledge (IP addressing, BACnet, MSTP).
- Ability to read wiring diagrams, control drawings, and point lists.
- Strong troubleshooting skills and mechanical/electrical aptitude.
- Valid driver’s license and ability to travel locally.
- Experience in data centers, healthcare, or mission-critical facilities.
- Familiarity with commissioning tools, hand-held meters, and BAS diagnostic software.
- Trade school or technical certification in HVAC, controls, or electronics.