Shipping & Fulfillment Coordinator

The Shipping & Fulfillment Coordinator is responsible for the accurate and timely receiving, inventory management, fulfillment, packaging, and shipment of customer orders and products. This role helps maintain quality standards, meet service-level agreements (SLAs), and support an organized and efficient production and warehouse environment.

Shipping:

• Prepare items for shipment against Orders/Tickets, ensuring accurate quantities and destinations.
• Inspect Orders/Tickets for adherence to shipping requirements and record any quantity or recipient discrepancies.
• Prepare shipments for postal or commercial transportation by selecting appropriate shipping materials, packing items securely, and following the requirements defined on the Ticket.
• Ensure timely processing of assigned Ditto jobs in accordance with defined SLAs.
• Maintain timely and accurate shipping records.
• Sort, count, package, label, and log inventory designated for shipping.
• Conduct quality-control checks on packaged and printed materials to ensure adherence to shipping guidelines. Re-box items that have been packaged inappropriately.
• Trace lost shipments, assist with carrier claims, and provide proof-of-delivery documentation upon request.
• Communicate with the Order Owner regarding orders requiring special shipping considerations.
• Monitor shipping methods and materials to identify opportunities for cost savings and increased efficiency.
• Manage shipping-material usage and inventory, submitting reorder requests as needed.

Receiving & Inventory:

• Monitor Door 2 and the loading dock bell/Ring, responding promptly to FedEx, UPS, and other deliveries.
• Update Receiving orders and follow all instructions related to deliveries, inventory, and warehouse management.
• Promptly update the Order status to notify the Order Owner that the package has been received.
• Inspect received packages for in-transit damage and verify the contents for accuracy.

Fulfillment:

• Pick, count, assemble, package, and label customer orders according to job tickets and fulfillment instructions.
• Verify product versions, quantities, packaging requirements, and shipping destinations before orders are released.
• Complete kit assembly, product bundling, special packaging, and other fulfillment activities as assigned.
• Accurately record inventory used and update applicable order and inventory information in DASH.
• Report inventory shortages, damaged products, quantity discrepancies, or unclear instructions to the appropriate Order Owner or manager.
• Perform quality-control checks to ensure completed orders meet Ditto’s standards and customer requirements.
• Maintain organized fulfillment work areas and ensure supplies and materials are properly stored and readily available.

General:

• Maintain organized, clean, and safe Shipping, Quick-Pick, and Client Warehouse areas, ensuring all locations are properly maintained.
• Follow established department policies and procedures and communicate through appropriate channels, including Order comments and statuses.
• Perform other job-related duties as assigned.
• Escalate shipping delays, inventory shortages, damaged shipments, receiving discrepancies, and carrier-related issues to the appropriate Order Owner or manager.

Qualifications & Requirements:

• Experience with shipping, fulfillment, warehouse, logistics, or inventory management preferred.
• Intermediate computer skills, including Microsoft Outlook, Teams, Excel, and web-based systems.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience with or ability to learn shipping software, including FedEx Ship Manager, FedEx InSight, UPS Quantum View, UPS WorldShip, and Ditto’s internal and board tools.
• Excellent communication and organizational skills.
• Exceptional attention to detail.
• Ability to work independently.
• Team-oriented with strong problem-solving abilities.
• Flexibility and ability to manage changing priorities.
• Ability to stand for extended periods and lift up to 75 pounds, with or without reasonable accommodation.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Pittsburgh, PA 15233 (Required)

Work Location: In person

Salary : $20 - $22