What are the responsibilities and job description for the IT Generalist position at Ditto?
About Ditto
Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.
Role Description
We're looking for an IT Generalist to be the first point of contact for technical support at Ditto. Reporting to the Head of IT, you'll help everyone on the team get the technology and access they need to do their best work. You'll guide new hires through their first day setup, solve technical problems as they come up, and help us build better systems along the way. This role is a chance to directly improve how people work and feel supported at Ditto.
What You'll Be Up To…
We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage.
Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.
Apply Anyway
At Ditto, we know game-changers don’t always come wrapped in a “perfect” resume. Years of experience? Every single bullet point checked? Meh. That’s not what drives us.
What does matter?
We’re always on the lookout for exceptional humans who want to grow, stretch, and build something meaningful with us.
Equal Opportunity Employer
Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.
Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.
Role Description
We're looking for an IT Generalist to be the first point of contact for technical support at Ditto. Reporting to the Head of IT, you'll help everyone on the team get the technology and access they need to do their best work. You'll guide new hires through their first day setup, solve technical problems as they come up, and help us build better systems along the way. This role is a chance to directly improve how people work and feel supported at Ditto.
What You'll Be Up To…
- Be the main contact for IT support, helping teammates troubleshoot issues quickly and thoughtfully
- Run onboarding and offboarding for new hires, including account setup, system configuration, access management, and welcome sessions
- Work from our San Francisco office 2-3 days a week to provide in-person support, fix conference room tech, and connect with the team
- Manage our vendor relationships and SaaS contracts, keeping an eye on spending and making sure we're using our tools well
- Set up and configure our new MDM system to keep devices secure and easy to manage
- Help move our Okta rollout forward by configuring apps, setting up integrations, and supporting people through the changes
- Track our hardware inventory and handle the full device lifecycle, from ordering new equipment to handling repairs and retirements
- Write clear documentation and guides that help people solve problems on their own
- Manage user accounts and permissions across our tools, including regular access reviews
- Real experience as an administrator with Okta, Google Workspace, Slack, Linear, Zoom, SentinelOne, and MDM tools for Apple and Android devices
- Good instincts for troubleshooting problems across Linux, Windows, and macOS
- Strong communication skills and a genuine interest in helping people. You care about making support feel easy and human
- Familiarity with automation tools like Okta Workflows, Tines, and Zapier
- Ability to balance urgent requests with longer-term projects
- A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making
- Experience implementing or migrating MDM systems
- Background managing SaaS spending or negotiating contracts
- Knowledge of security practices and endpoint protection
- Experience supporting remote or hybrid teams
- Scripting skills in bash, Python, or PowerShell
- Experience with identity and access management projects
- Interest in writing documentation that actually helps people
We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage.
Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.
Apply Anyway
At Ditto, we know game-changers don’t always come wrapped in a “perfect” resume. Years of experience? Every single bullet point checked? Meh. That’s not what drives us.
What does matter?
- Grit.
- Curiosity.
- Adaptability.
- And a genuine spark for what we’re building.
We’re always on the lookout for exceptional humans who want to grow, stretch, and build something meaningful with us.
Equal Opportunity Employer
Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.