Parts and Service Advisor

Ditch Witch Southwest
7801 East Interstate 20 | Odessa, Texas 79765
7205 Oak Avenue | Lubbock, Texas 79404
10033 Railroad Drive | El Paso, Texas 79924
PO Box 60727 | Midland, Texas 79711
www.ditchwitchsouthwest.com

Ditch Witch Southwest Parts and Service Advisor

Experienced Parts and Service Advisor

Ditch Witch Southwest in Lubbock, Texas has an outstanding opportunity for a motivated, customer oriented and experienced Parts and Service Advisor. This role is directly responsible for selling parts to all customers, over the counter, through the service department and over the phone sales, all the while providing knowledgeable advising on every guest's parts needs.

Schedule: Monday - Friday 7:30 am to 5:30 pm, possibility of after-hours and being on-call one weekend a month for parts/service.

Job Responsibilities

• Assists all customers (retail and service shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external guests.
• Ensures most purchased and needed parts are in stock, fills orders & helps manage inventory.
• Locates out-of-stock parts from outside source and submits fast paced orders efficiently.
• Notifies the service advisor or customer when specially ordered parts have been received.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Maintains professional appearance.
• Able to run the Parts Department when the Parts Manager is out of pocket/out of office.
• An alternate Service Department liaison alongside the Parts Manager when the Service Manager is unavailable.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and comprehend instructions and information
• Two years of relative work experience (preferably with equipment parts or a dealership)
• Ability to interpret vendor catalogs
• Ability to use parts department computer system and calculator
• Excellent oral and written communication skills

Education and/or Experience

• High school diploma or general education degree (GED);
• Two years related experience in a dealership parts department (preferred*)
• Valid driver’s license and must be insurable, CDL is a plus.

Compensation

This is a full-time role that will have an hourly or base salary based on experience. This role would include a commission structure on top of base pay.

Benefits

Benefits include medical, 401K retirement savings plan, company paid life insurance, paid time off, company paid continuing education and training, voluntary insurance (vision/dental/additional life insurance). Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

About Our Dealership

Ditch Witch Southwest strives to be a place where people Love to work and Love to do business. At Ditch Witch Southwest, we recognize the value of continuous growth and strive to please by always doing whatever it takes. We believe every member of our team has unique talent and we are committed to helping them reach their full potential. If you're looking for a team that can help you reach new heights, complete the application!

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Day range:

• Monday to Friday

Shift:

• 10 hour shift

Ability to commute/relocate:

• Lubbock, TX 79404: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $45,000 - $65,000