What are the responsibilities and job description for the Program Coordinator position at District Works?
Description
Role Overview
The Program Coordinator supports the Program Director in overseeing, planning, and implementing all aspects of a Community Benefit District or Business Improvement District’s urban place manager service program(s). The Program Coordinator also leads Place Managers in executing, preparing, and implementing the program’s activities.
This position is expected to maintain a working knowledge of significant developments and trends in the Urban Place Management industry to provide feedback and strategic opportunities that help further organizational goals. The Program Coordinator meets regularly with leadership to ensure effective Place Manager deployment and program quality.
The Program Coordinator reports to and takes direction from the Program Director but may sometimes take direction from the President, Chief Executive Officer, Executive Vice President of Business Operations, or General Manager.
This Role Is Ideal For Someone Who
Minimum Qualifications
Role Overview
The Program Coordinator supports the Program Director in overseeing, planning, and implementing all aspects of a Community Benefit District or Business Improvement District’s urban place manager service program(s). The Program Coordinator also leads Place Managers in executing, preparing, and implementing the program’s activities.
This position is expected to maintain a working knowledge of significant developments and trends in the Urban Place Management industry to provide feedback and strategic opportunities that help further organizational goals. The Program Coordinator meets regularly with leadership to ensure effective Place Manager deployment and program quality.
The Program Coordinator reports to and takes direction from the Program Director but may sometimes take direction from the President, Chief Executive Officer, Executive Vice President of Business Operations, or General Manager.
This Role Is Ideal For Someone Who
- Thrives in a leadership role that combines field supervision, community engagement, and operational organization.
- Enjoys working outdoors and guiding teams that directly impact urban spaces.
- Communicates clearly and tactfully with staff, clients, and community members.
- Demonstrates a strong sense of accountability and ownership of results.
- Believes in Radical Hospitality and represents the district with professionalism, empathy, and pride.
Minimum Qualifications
- High School Diploma, GED, or equivalent.
- Minimum of three (3) years of experience supervising staff in maintenance, hospitality, or public service.
- Valid California Driver’s License and clean driving record.
- Experience operating large vehicles (pickup trucks, vans) in urban environments.
- Strong proficiency in Google Workspace and scheduling/payroll software (Paylocity).
- Excellent communication, leadership, and problem-solving skills.
- Ability to work independently and stay organized in a fast-paced environment.
- Physically able to walk, stand, and lift up to 50 lbs.
- Ability to work outdoors in all conditions.
- Bilingual or multilingual (Spanish strongly desired).
- Experience working in or managing services for Business Improvement Districts (BIDs) or Community Benefit Districts (CBDs).
- Knowledge of municipal maintenance systems or urban operations.
- Experience leading staff in hospitality or customer-facing public service roles.
- Typical hours vary by program needs, including early mornings, late evenings, weekends, and holidays as required.
- Must be available for flexible scheduling to support field coverage and client meetings.
- Program Operations
- Oversee daily field activities and staff deployment to ensure consistent performance and high-quality standards.
- Develop and maintain team schedules, routes, and equipment readiness using District Works’ time and labor systems.
- Conducted site inspections and provided staff with real-time coaching, feedback, and support.
- Implement operational plans that optimize visibility, efficiency, and community impact.
- Track and report program metrics for performance evaluation, billing, and client updates.
- Coordinate with leadership and City departments on public-right-of-way maintenance, beautification, and community projects.
- Employee Supervision & Development
- Lead, motivate, and develop a team of Place Managers to achieve program goals.
- Conduct regular safety talks, training, and performance evaluations.
- Monitor timecards on a weekly basis to ensure payroll accuracy and adherence to compliance requirements.
- Enforce company policies and model positive workplace culture through professionalism and empathy.
- Recommend performance-based recognition, counseling, or corrective actions when necessary.
- Administrative & Collaborative Support
- Provide operational and administrative support to the Program Director and General Manager.
- Prepare and deliver written reports, updates, and recommendations for improvement.
- Collaborate with internal departments and external partners to ensure smooth program execution.
- Provide support to other District Works programs as needed.
- Maintain flexibility in schedule to meet evolving program needs, including nights, weekends, and holidays.
- Submit your resume online at: https://districtworks.city/careers/
- Selected candidates will be invited to a phone screen, and qualified applicants will be asked to an in-person interview with the leadership team.
- District Works is an equal opportunity employer. We do not discriminate against applicants based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
- To be considered, you must submit:
- A professional resume in PDF format
- A cover letter describing your background in supervising and coaching staff
- Proper grammar, spelling, and formatting