What are the responsibilities and job description for the Oakland Chinatown Place Manager (Bilingual: Cantonese/Mandarin) position at District Works?
Description
Role Overview
District Works Place Managers are frontline staff, brand representatives, and field professionals who keep public spaces clean, safe, and welcoming. This active, public-facing role requires standing, walking, and working outdoors in all conditions while providing radical hospitality, our version of exceptional customer service.
Place Managers may be assigned to our program serving BART stations, deployed to district routes in downtown Oakland or Oakland Chinatown, or assigned to Maintenance and Technician Services operations. While responsibilities vary by program, all Place Managers are expected to show up on time, follow company policies and procedures, maintain a professional appearance and attitude, and serve the community with dignity, care, and respect.
This Role Is Ideal For Someone Who
Minimum Qualifications
Applications are only accepted online, through our website: https://districtworks.city/careers
To Be Considered, You Must Submit
Role Overview
District Works Place Managers are frontline staff, brand representatives, and field professionals who keep public spaces clean, safe, and welcoming. This active, public-facing role requires standing, walking, and working outdoors in all conditions while providing radical hospitality, our version of exceptional customer service.
Place Managers may be assigned to our program serving BART stations, deployed to district routes in downtown Oakland or Oakland Chinatown, or assigned to Maintenance and Technician Services operations. While responsibilities vary by program, all Place Managers are expected to show up on time, follow company policies and procedures, maintain a professional appearance and attitude, and serve the community with dignity, care, and respect.
This Role Is Ideal For Someone Who
- Enjoys working in public spaces and supporting community members directly
- Pays attention to details and takes pride in making public spaces welcoming, safe, and clean
- Follows rules, safety practices, and grooming/uniform standards without exception
- Stays calm in stressful situations and communicates clearly with teammates and the general public
- Works independently, takes ownership of assigned tasks, and consistently meets daily goals
- Wants to make a visible impact by caring for shared spaces and neighborhoods
Minimum Qualifications
- Stable employment history with no unexplained gaps longer than 6 months
- Strong people skills, impeccable communication, and customer service are required
- Comfort using digital devices (tablets/phones) and accountability for company-issued equipment
- Physically able to:
- Stand for long periods of time, walk 10–12 miles daily, and be able to lift 50 lbs
- Perform repetitive tasks and work outdoors year-round
- Ability to adhere to strict time management and expectations with a verifiable performance history of outstanding attendance, punctuality, and reliable employment records.
- Able to wear a uniform professionally with impeccable self-care and grooming routines that enable you to represent our company professionally in the communities we serve.
- Impeccable focus on safety – follows all OSHA guidelines and site safety protocols
- Wears uniform daily to the highest standard of presentation
- Reports hazards, incidents, or unsafe conditions immediately
- Maintains equipment and tools clean, safe, and ready to use
- Device-free while on duty (no personal phone/media use)
- Committed to Radical Hospitality: respectful, patient, and kind with all community members
- Dedicated to community service and public space care
- Able to maintain boundaries and confidentiality when working with vulnerable populations
- Compassionate and patient with individuals facing mental health or housing challenges
- Calm, solution-oriented, and adaptable in crisis or stressful situations
- Emotionally steady, open to coaching, and accountable for performance
- OSHA-10 or OSHA-30 certification (preferred, not required)
- Multilingual skills (Spanish and Cantonese preferred, not required)
- Knowledge of Business Improvement Districts (BIDs), Community Benefit Districts (CBDs), or public space management, like transportation hubs, parks, and plazas
- Experience in Customer service, hospitality, ambassador roles, or transit/public infrastructure environments
- Familiarity with the Urban Place Management industry
- Valid California Driver’s License with a clean DMV record (required for MATS)
Applications are only accepted online, through our website: https://districtworks.city/careers
To Be Considered, You Must Submit
- A professional resume in PDF format
- Select the program you are applying for from the screening questions and include it on your resume and cover letter
- Proper grammar, spelling, and formatting
- No walk-ins, phone calls, or unsolicited outreach. All communication will be via email only.