Support - Elementary IT - District Wide

WESTSIDE COMMUNITY SCHOOLS

909 South 76th Street

Omaha, NE 68114

Position Available Starting Summer 2026

TITLE: Support - Elementary IT

LOCATION: Elementary School Sites (District-wide)

SHIFT TYPE: Full Time 12-Month

REPORTS TO: Technology Support Manager

DESCRIPTION: The Support - Elementary IT serves as a capable technical support resource for elementary staff and students. Operating independently within well-defined procedures, this role focuses on a mix of routine tasks and moderately complex troubleshooting to ensure daily school technology functions smoothly. This position requires judgment to handle non-routine help-desk requests, coordinates basic device deployments, and supports classroom presentation systems, acting to minimize minor disruptions to the educational environment.

ESSENTIAL FUNCTIONS:

• Provide patient, positive, and enthusiastic technical support to elementary school district staff and students.
• Organize, prioritize, and accomplish varied work as assigned within the district help-desk ticket system, balancing competing priorities.
• Perform moderately complex hardware tasks, including the setup, configuration, and troubleshooting of macOS, iOS, and iPadOS devices.
• Perform troubleshooting and replacement tasks on classroom A/V equipment and classroom presentation systems, resolving non-routine issues.
• Respond to moderately complex inquiries by staff and students, applying established processes to resolve issues before routing highly ambiguous problems to senior technicians.
• Assist in executing department-level projects, such as coordinating grade-wide device deployments and end-of-year collections.
• Assist with record-keeping and data entry for technology inventory to ensure accurate tracking of district assets.
• Perform routine checks of elementary classroom technology to ensure devices are connected and powered properly.

ADDITIONAL PERFORMANCE RESPONSIBILITIES OF THE POSITION:

• Maintain accurate and up-to-date records of tasks accomplished.
• Eager and able to learn new knowledge and skills to develop foundational IT abilities.
• Maintain a basic understanding of district workflows, policies, and operational procedures to complete tasks accurately.
• Maintain confidentiality of student and staff information.
• Attend meetings and training as directed.
• Demonstrate regular, reliable, and punctual attendance, positive work habits, and professional communication.
• Other duties as assigned by supervisor.

REQUIRED SKILLS AND QUALIFICATIONS:

• High school diploma required; Associate's degree in IT, professional training, or equivalent work experience (2–4 years) preferred.
• Moderately specialized skills in Apple device troubleshooting (macOS, iPadOS) and basic networking concepts.
• Solid working knowledge of computer concepts, productivity software (e.g., Microsoft Office, Google Workspace), and classroom A/V equipment.
• Able to work positively as a team with students, staff, faculty, administrators, and fellow team members.
• Self-starter; able to operate independently on assigned tasks within established guidelines.
• Flexible and willing to positively adjust to ever-changing environments.
• Strong basic communication skills; both written and oral.