Information System & Services Technician Level 1

Installs, modifies & makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.

Terms: 12 month position

Qualifications Required:

• Associates degree/program certificate or
• Two to four years related experience and/or training of
• Equivalent combination of education and experience
• Experienced in TCP/IP
• Knowledge of Windows 7 and 8 and security setups

Responsibilities:

1. Support building and classroom computing and audio visual systems including all desktop, laptop, printers, peripheral devices connected and/or used with the computing platform, network connectivity, Interactive Whiteboard systems, and online educational systems and resources.
2. Installs or assists service personnel in installation of desktop, laptop, or tablet computers; including staging the Operating System, device drivers, software applications, network configuration and peripheral devices.
3. Stong ability to troubleshoot, identity and resolve issues related to integrated system of computer, Interactive Whiteboard systems, software, and wireless devices used in conjunction with these systems (Bluetooth and WiFi)
4. Enters commands and observes system functions to verify correct system operations.
5. Installs, modifies and makes minor repairs to audio visual hardware.
6. Instructs and supports end users in the use of equipment, software applications and functionality.
7. Coordinates with other IS&S staff members on installations and large scale projects. 
8. Provides updates, status, and completion information to manager, problem request tracking system, and/or users via voice mail, email, or in-personcommunications.
9. Refers major hardware problems to Assistant Director or Director of IS&S.
10. Travels between district sites to perform the above listed duties and responsibilities.
11. Other duites as assigned by Supervisor/Administrator.

Qualifications:

1. Superior work habits and ethics
2. ability to install, modify and make minor repairs to personal computerhardware and software systems
3. Has training/experience in TCP/IP
4. Has knowldge/experience with Windows 7 and 8, Microsft Office (Word, Outlook and Excel), Apple iOS and Android Operating Systems and security setups.
5. Ability to provide technical assistance and training to system users.
6. Ability to perform duties as outlines.

Salary : $38,500