What are the responsibilities and job description for the Client Engagement & Program Operations Manager position at District Tech Group Incorporated?
About This Role
As a Client Engagement & Program Operations Manager, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building long-term partnerships. You will manage multiple client relationships while overseeing program operations and driving continuous improvement.
Responsibilities
As a Client Engagement & Program Operations Manager, you will be the primary point of contact for our clients, ensuring exceptional service delivery and building long-term partnerships. You will manage multiple client relationships while overseeing program operations and driving continuous improvement.
Responsibilities
- Serve as the primary point of contact for assigned client accounts
- Conduct regular business reviews and strategic planning sessions with clients
- Coordinate service delivery across technical teams and ensure SLA compliance
- Identify opportunities for service expansion and upselling
- Manage client onboarding and ensure smooth transitions
- Track and report on key performance metrics and client satisfaction
- Resolve escalated client issues and manage expectations effectively
- Develop and maintain strong relationships with client stakeholders at all levels
- Oversee program operations and resource allocation
- ✓4 years of experience in client success, account management, or program management
- ✓Background in cybersecurity, IT services, or managed services industry
- ✓Proven track record of managing enterprise client relationships
- ✓Strong project management and organizational skills
- ✓Excellent communication and presentation abilities
- ✓Experience with CRM and project management tools
- ✓Ability to understand technical concepts and translate them for business stakeholders
- ✓Bachelor's degree in Business, IT, or related field
- PMP or similar project management certification
- Experience in MSP/MSSP environment
- Background in sales or business development
- Familiarity with cybersecurity services and solutions
- Experience managing remote teams
- ★Fully remote work environment
- ★Competitive salary and commission structure
- ★Health, dental, and vision insurance
- ★Professional development opportunities
- ★Career growth in a rapidly expanding company
- ★Flexible scheduling options