Customer Service

Position Summary

District Square Food Hall is seeking a friendly, energetic, and customer-focused Customer Service Associate to serve as the first point of contact for guests. This position is responsible for greeting customers, assisting with self-service kiosks, maintaining cleanliness throughout the food hall, and supporting both front-of-house and back-of-house operations. The ideal candidate will have excellent communication skills, a positive attitude, and a commitment to delivering outstanding guest experiences.

Essential Duties and Responsibilities

Customer Service

Welcome guests with a friendly and professional attitude.

Assist customers with placing orders through self-service kiosks.

Answer customer questions regarding menu items, specials, and food hall concepts.

Resolve customer concerns promptly and professionally.

Ensure guests have a positive dining experience from arrival to departure.

Front-of-House Responsibilities

Maintain cleanliness and organization of dining areas, beverage stations, restrooms, and common areas.

Clear and sanitize tables regularly.

Refill supplies such as napkins, utensils, condiments, and beverage station items.

Monitor guest satisfaction and respond to requests quickly.

Assist with food running and order delivery when needed.

Back-of-House Support

Assist kitchen staff with light food preparation and packaging as assigned.

Maintain clean and sanitary food preparation areas.

Wash dishes, utensils, and equipment when necessary.

Follow food safety and sanitation guidelines at all times.

Support inventory stocking and organization.

Cleaning and Sanitation

Perform daily cleaning duties according to company standards.

Sweep, mop, and maintain floors throughout the facility.

Empty trash and recycling containers.

Follow all health department regulations and food safety procedures.

Help maintain a safe, clean, and welcoming environment for guests and team members.

Qualifications

High school diploma or equivalent preferred.

Previous customer service experience preferred.

Front-of-house and back-of-house restaurant experience preferred.

Ability to operate or learn point-of-sale and kiosk systems.

Strong communication and interpersonal skills.

Ability to multitask in a fast-paced environment.

Dependable, punctual, and team-oriented.

Ability to stand, walk, bend, and lift up to 30 pounds.

Skills and Competencies

Excellent customer service skills

Positive and professional attitude

Strong cleaning and organizational abilities

Teamwork and collaboration

Problem-solving skills

Food safety awareness

Attention to detail

Ability to work under pressure

Work Schedule

Flexible schedule, including evenings, weekends, and holidays as needed.

Full-time and part-time opportunities available.

District Square Food Hall Values

At District Square Food Hall, we believe in:

Hospitality First

Teamwork and Respect

Cleanliness and Safety

Quality Service

Community Engagement

Creating Memorable Guest Experiences

Reports To: General Manager and Shift Supervisors

Employment Type: Full-Time or Part-Time

Pay: Based on experience and qualifications.

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Shift:

• Day shift

Ability to Commute:

• Springfield, GA 31329 (Preferred)

Ability to Relocate:

• Springfield, GA 31329: Relocate before starting work (Preferred)

Work Location: In person

Salary : $11 - $13