Account Manager

Description

SMB Partnerships | Hybrid

At District Photo, our employees are the heart of our company. We are looking for an early-career Account Manager who is organized, curious, commercially minded, and ready to learn how strong partner relationships translate into business growth. This role is a strong fit for someone beginning a career in account management, sales, customer success, or business development and who enjoys working across teams to get things done.

The Account Manager supports and grows a portfolio of small and mid-sized business (SMB) partners across District Photo's wholesale and print-on-demand channels. You will help onboard new partners and products, coordinate day-to-day account needs, identify growth opportunities, track performance, and keep internal teams aligned. You will receive exposure to sales, operations, production, fulfillment, customer service, marketing, quality, logistics, and technology while building the skills needed to manage partner relationships independently.

•  Build trusted working relationships with SMB partners and serve as a dependable day-to-day point of contact.
•  Learn each partner's business, goals, products, and priorities; help develop account plans that support revenue growth and retention.
• Prepare for and participate in partner calls, business updates, workshops, and reviews; capture actions and drive follow-through.
• Coordinate new-partner and new-product onboarding, including timelines, testing, readiness, blockers, and go-live activities.
• Help prepare proposals, presentations, standard agreements, and account communications; escalate contract or SLA risks appropriately.
• Maintain accurate CRM records, activity updates, account plans, and follow-up items.

• Support account revenue goals by identifying expansion opportunities, promotions, new products, and potential new business.
• Build and maintain a prospect pipeline using CRM tools, research, LinkedIn, and other approved channels.
• Assist with forecasting by reviewing partner inputs, identifying changes, and communicating promotions, risks, and opportunities to Sales and Operations.
• Learn District Photo's products, pricing, margin guidelines, and competitive positioning so you can confidently support sales conversations.
• Coordinate samples, product requests, partner programs, and promotional initiatives that help win and grow business.

• Coordinate partner requests through established DPI workflow tools and keep stakeholders informed through completion.
• Work with Production, Fulfillment, Quality, Logistics, Customer Service, Marketing, Sales Operations, and technical teams to resolve issues and support successful launches.
• Help coordinate API or other partner integrations by tracking owners, timelines, testing, open issues, and go-live readiness.
• Act as a partner advocate when technical, operational, shipping, inventory, quality, or order issues require cross-functional attention.
• Monitor escalations and ensure partners receive clear, timely updates while the responsible internal teams own resolution.

• Prepare account performance updates, including sales trends, product performance, forecasts, and operational insights.
• Use data to spot risks, opportunities, and follow-up actions; ask questions when results do not match expectations.
• Provide clear internal updates through CRM, weekly activity reporting, 1:1s, business reviews, and ad hoc requests.

Benefits

401K, paid vacation, paid holidays, sick and safe leave, life insurance, medical, dental, vision, and short/long term disability benefits.

Culture

At DPI, our success is powered by our people and its client's satisfaction ratings. Our culture allows employees to be engaged, empowered, and rewarded. We are a diverse and inclusive company who seeks to expand our brand by hiring collaborative individuals who think outside of the box. We are committed to providing a safe and healthy workplace for all of our employees and visitors.  Check us Out 

Requirements

• Bachelor's degree in Business, Marketing, Communications, Sales, Printing, or a related field preferred; equivalent relevant experience will also be considered.
• 0-2 years of relevant professional experience. Internships, co-ops, campus leadership, customer-facing work, sales experience, or project-based experience are welcome.
• Strong written and verbal communication skills, including the ability to write clear updates and present information professionally.
• Organized and dependable, with strong follow-through and the ability to manage multiple priorities and deadlines.
• Comfortable working with numbers and learning to interpret sales data, forecasts, and performance metrics.
• Working knowledge of Microsoft Office (Excel, PowerPoint, Word, and Outlook); willingness to learn CRM and workflow tools such as Salesforce, HubSpot, or Monday.com.
• Collaborative approach and comfort working with different functions, priorities, and communication styles.
• Curiosity, sound judgment, and a willingness to ask questions, learn quickly, and take ownership of assigned work.
• Interest in account management, sales, customer success, e-commerce, manufacturing, print-on-demand, or related business environments.

• Partners receive responsive, professional communication and know what to expect next.
• Account actions, CRM records, forecasts, and internal updates are accurate and completed on time.
• New partners and products move through onboarding with clear ownership, visibility, and follow-through.
• You steadily build product, operational, and commercial knowledge and take on greater ownership of partner relationships.
• You identify practical opportunities to improve partner satisfaction, account performance, and revenue growth.

• Standard office environment; hybrid arrangements may apply.
• Extended periods of computer-based work, including video conferencing.
• Occasional travel to partner sites or trade events may be required.
• Ability to manage multiple communication channels, including email, Slack, phone, and CRM. 

District Photo Inc.

Founded in 1949 by Melvin Cohen as a small black & white photo lab, the business grew during the last half of the 20th century into a large wholesale photofinishing lab serving mid-Atlantic retailers and a national mail order film business. In the late 1990's under Neil Cohen's leadership, DPI acquired a photo business in the UK and has transitioned from a mid-Atlantic film developing lab to multiple state-of-the-art digital labs shipping millions of photos worldwide every day.

Today, District is one of the largest variable data printing companies in the world as their facilities comprise over a million square feet of manufacturing space with a global reach that sets them apart in the digital printing market. With 7 production fulfillment facilities located in the United States (MD, PA, KY, AZ), England, the Czech Republic & Australia, District Photo is the leader in creating photo-based products as they deliver millions of prints, greeting cards, books, calendars, blankets, mugs, and other gift items yearly.

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