26-152 Technician II

TITLE:  Technician II

TYPE OF POSITION: Full-time (1.0), anticipated immediate start; salary commensurate with experience (range $31.88-$33.83/hour)

LOCATION:  District, Hopkinton, Massachusetts

AREA OF CONSIDERATION: All qualified candidates

The Technician II maintains all computer and related equipment, including servers and networks, in such a condition of operating excellence that maximum uptime and use may be made of it at all times. 

DUTIES:

Duties include, but are not limited to:

1. As part of a team, under the supervision of the Director, the Technician II provides hands on hardware, software, server, network, and telephone support to IT users at multiple locations in the Hopkinton schools and town offices and provides escalation support to Technicians;
2. Provides user support and training in the use of existing and new technologies, including audio/visual presentations related equipment;
3. Troubleshoots computer, software, telecommunications and A/V problems either independently or with other IT staff members;
4. Images and deploys new or existing technology on an annual basis, field/triage/resolve/document technology calls and requests for all sites;
5. Maintains accurate and timely IT records including inventory of all hardware, software, supplies, warranties and RMAs, and orders and stocks supplies and parts needed for computer equipment repair;
6. Researches, communicates, coordinates and implements new technologies independently, or working  with internal IT staff or outside contractors; 
7. Maintains inventory, replacement and rotation of network backup tapes;
8. Manages and provides technical support related to network hardware, software and system administration. Brings unusual conditions or situations to the attention of the Director;
9. Manages the repair and supply budgets and works with the Director of Technology to prepare the annual repair and maintenance budget;
10. Provides escalation support to technicians and other technical staff;
11. Other duties, as assigned. 

QUALIFICATIONS:

To be considered qualified for the position of Technician II, candidates must have/be:

1. Bachelor's Degree, from an accredited institution, in Computer Science or a related field is preferred;
2.  Certifications: A , MCSE and MCSA, ACMT, CCT, MAC OSX and MAC hardware;
3. Working knowledge of MAC OSX 10.6 , PC operating systems (Windows 2003/XP Pro/Windows 7), Windows Server 2003 and Exchange Server 2003 , and Google Certified Administrator;
4. 3-6 years hands on computer and server support experience required;
5. Ability to work independently in a fast-paced environment, juggling many tasks and requests across a large user base and to organize, prioritize, and complete a large volume of varying requests by a multitude of  users;
6. A desire to learn new technologies and a willingness to apply problem solving and troubleshooting methodologies, and the ability to recognize and identify trends and develop solutions to avoid recurring issues;  
7. Ability to interact daily with users at varying technical competency levels;
8. Such alternatives to the above qualifications as the Superintendent or Director of Technology may find appropriate.

Online is our preferred method of application, however, if you wish to apply by mail, please download and print the appropriate application form on our website: https://www.hopkinton.k12.ma.us/employment1

Send your completed application to:

Human Resources 

Hopkinton Public Schools

89 Hayden Rowe St.

Hopkinton, MA 01748

Incomplete applications are not able to be considered.

The Hopkinton Public School System does not discriminate on the basis of race or traits historically associated with race, color, religion, national origin, age, gender, gender identification, sexual orientation, genetic information, or disability in admission to, access to, employment in, or treatment in its programs and activities. The Hopkinton Public School district is an equal opportunity employer, committed to diversity in our workplace.  The school system’s educational philosophy and personnel goals, including the goal of equal employment opportunity, will be considered in filling all positions.

Salary : $32 - $34