Guest Service Agent

The Guest Service Agent at Hampton Inn Boston-Natick is responsible for providing exceptional customer service to all guests, ensuring a positive experience during their stay at our hotel. They will handle check-ins and check-outs, answer guest inquiries, and assist with any needs they may have during their stay.

Responsibilities:

• Check guests in and out efficiently and professionally
• Answer phone calls and assist guests with any inquiries
• Handle guest complaints and ensure satisfaction
• Maintain a clean and organized front desk area
• Coordinate with other hotel departments to ensure guest needs are met
  
  
  

Requirements:

• Previous customer service experience preferred
• Excellent communication and problem-solving skills
• Ability to work a flexible schedule, including weekends and holidays
• Attention to detail and ability to multitask
  
  
  

Benefits:

• Competitive hourly pay of $17.75, paid bi-weekly
• Medical, Dental, & Vision insurance
• 401(k)
• Paid time off
• Opportunities for career advancement
• Discounted hotel stays
  
  
  

About the Company:

Hampton Inn Boston-Natick is a premier hotel located in Natick, MA. We pride ourselves on providing top-notch accommodations and exceptional service to all of our guests. Our team is dedicated to creating a welcoming and comfortable environment for visitors, and we are looking for friendly and dedicated individuals to join us in providing a memorable experience for our guests.