Field Service Project Manager

SUMMARY:

The Field Services Manager is responsible for leading and overseeing all field operations and installation activities related to millwork projects. This role combines hands-on operational leadership with strategic oversight to ensure safe, high-quality installations, strong financial performance, and consistent client satisfaction across all field-executed projects.

DUTIES AND RESPONSIBILITIES:

• Develop and execute the long-term strategy for the Field Services function, ensuring alignment with company goals, project demands, and client expectations.
• Manage and monitor departmental budgets and oversee project-level profit and loss for all field services work.
• Establish standardized installation practices, safety procedures, and quality controls across all job sites.
• Serve as the primary escalation point for field-related issues, coordinating with internal leaders and clients to resolve concerns promptly.
• Evaluate, recommend, and support the implementation of field service tools, systems, and technologies to improve efficiency, reporting, and accountability.
• Supervise, train, and manage field service teams and subcontractors, including performance management and workforce planning.
• Coordinate daily and weekly job schedules, ensuring proper staffing, sequencing, and readiness for all installations.
• Conduct regular site visits and inspections to verify compliance with project specifications, drawings, and quality standards.
• Provide technical guidance and hands-on support to resolve installation challenges and on-site issues.
• Enforce compliance with company policies, OSHA standards, and all applicable safety regulations.
• Monitor project progress, labor utilization, and costs, ensuring accurate documentation, daily reports, timecards, and work orders.
• Collaborate closely with Project Management, Engineering, Production, and Quality teams to support seamless project execution.

SUPERVISORY RESPONSIBILITIES:

Directly supervises field service technicians and installation crews. Indirectly supervises subcontractors engaged in millwork installation projects. Carries out supervisory responsibilities in accordance with company policies and applicable employment laws.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Bachelor’s degree in Construction Management, Business Administration, or a related field preferred.
• Minimum of seven (7) years of progressive experience in field operations within commercial millwork, architectural woodworking, or construction.
• Minimum of three (3) years of supervisory or management experience with budget or profit and loss responsibility.
• Strong ability to read and interpret architectural drawings, shop drawings, and project specifications.
• Solid understanding of commercial millwork installation methods, construction sequencing, and job site coordination.
• Demonstrated leadership and people management capabilities.
• Strong organizational, planning, and problem-solving skills.
• Sound financial judgment and business awareness.
• Clear written and verbal communication skills, with the ability to engage effectively with field teams and senior leadership.
• Valid driver’s license required.
• Ability and willingness to travel up to 50 percent or more, as needed.
• Microsoft Office Suite
• Project Management Software

COMPETENCIES:

• Customer Service: Maintains a client-focused approach by responding promptly to concerns, managing expectations, and ensuring installations meet contractual requirements and quality standards. Builds strong working relationships with internal and external stakeholders.
• Safety and Security: Actively enforces safety policies, OSHA requirements, and site-specific safety protocols. Identifies potential hazards, takes corrective action, and fosters a culture where safety is a shared responsibility.
• Project Management: Plans, coordinates, and oversees multiple field projects simultaneously. Ensures work is completed on schedule, within budget, and in accordance with specifications, while communicating progress and risks effectively.
• Problem Solving: Identifies issues quickly, gathers relevant information, and implements practical solutions. Maintains composure under pressure and resolves conflicts constructively at the job site and management levels.
• Teamwork: Collaborates effectively with Project Management, Engineering, Production, Quality, and Safety teams. Encourages open communication, mutual respect, and shared accountability for project outcomes.
• Technical Skills: Applies in-depth knowledge of millwork installation methods, drawings, tools, and materials. Continuously develops technical expertise and shares knowledge to strengthen overall field performance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently stand and walk at job sites.
• Occasionally sit for administrative and planning tasks.
• Frequently use hands and fingers for handling tools, materials, and technology.
• Occasionally climb, balance, stoop, kneel, or bend during site inspections.
• Frequently communicate verbally and listen in field and office environments.
• Construction and job site conditions, including moving mechanical parts.
• Outdoor weather conditions.
• Moderate to loud noise levels typical of construction and installation environments.
• The employee must occasionally lift and move up to 25 pounds.
• Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus.
• Specialized equipment, machines, or vehicles used may include company vehicles, hand tools, power tools, and mobile technology devices.

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $90,000 - $120,000