Account Executive - Strategic Partnerships

About us: We create custom trade show display products that have helped thousands of businesses and brands succeed. Through our products, we help businesses impress. Through our innovation, we change what’s possible for our clients. Through our attitude, we make a positive impact on our industry.

Role Description Position Summary: The Account Executive will perform 2 primary job functions:

1. Account Management: The AE will assume responsibility for a book of business (wholesale customers in the trade show space). The AE will build trusted, long-term relationships with these existing accounts to ultimately sell them more graphic production / portables, and to introduce new products / services.

2. Operational Excellence: The AE will support Displayit sales operations in the fulfillment of day-in-day-out orders by ensuring customers are following the SOPs and SLAs we have / we set up.  On larger jobs, more complicated jobs, or jobs with new customers, the AE may need to be actively involved in fulfillment to ensure everything goes smoothly.

Key Responsibilities:

•  Serve as a strategic consultant by understanding how customers operate and recommend solutions that improve efficiency, profitability, and customer outcomes.
• Develop and maintain strong customer relationships, ensuring ongoing engagement and account health.
• Coordinate and collaborate with clients and internal teams to manage all contractual agreements, including MSAs, NDAs, and rebate programs if necessary.
• Oversee payment terms, proactively manage credit standing, and ensure compliance with financial requirements.
• Administer pricing structures, ensuring alignment with business policies and strategic objectives.
• Address and resolve customer service concerns, escalating issues as necessary while driving continuous quality improvement.
• Ensure clients fully understand and leverage the company's comprehensive range of products and services.
• Partner with marketing to develop and distribute relevant collateral that supports business growth and client engagement.
• Facilitate accurate estimate and sales order processing by ensuring adherence to established Sales Operations guidelines, acting as the key link for seamless transactions.
• Analyze and report on customer sales data on a weekly, monthly, and quarterly basis to identify risks, trends, growth opportunities, and revenue-driving strategies.
• Manage and align customer expectations with internal processes and service standards.
• Identify and document project requirements that fall outside standard scope, collaborating with internal teams to set appropriate expectations and pricing estimates.

Essential Qualifications:

• Demonstrated track record of growing sales
• Experience serving as the primary point person on customer accounts
• Has shown the ability to partner internally with sales ops and production to consistently deliver jobs that meet / exceed customers’ expectations
• Preference for a deep understanding of graphic production and trade shows
• Comfortable finding common ground on pricing, scope, and timing

Ideal Work Style:

• Intrinsically motivated
• Excellent listener and communicator
• Curious, seeks to understand customers’ needs
• Can be a thought partner to customers
• Can see both immediate sales opportunities and bigger picture opportunities
• Committed to high-quality results
• Organized and ability to multitask
• Team player
• Stays current on Strategic Partners products, competition, and industry trends

Technical Requirements:

• Bachelor’s degree or equivalent experience
• 3 years prior pro-active sales experience and/or detailed customer involvement
• Microsoft Office
• CRM tools
• Proposal Tools
• Presentation Tools

 Working Conditions:

• Can work in our office (Buford) or remote (with an expectation of monthly visits to the office)
• Might be called upon to respond to customer inquiries outside of normal business hours
• Travel required