Salesforce QA Analyst

This is not a remote role. You must be local or be open to relocation to one of the locations listed.

DTC offers premium streaming services with Hulu, a premium streaming service that offers originals, current season TV, a massive library of hit series and movies, and live television. It also offers Disney , the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for impactful team-players to join the Viewer Experience (VX) team, who will thrive upon the legacy of Disney and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s Direct-to-Consumer (DTC) experience through strategic hard work and determination.

Job Summary:

The DTC - Viewer Experience (VX) team is seeking a Salesforce & Integrations QA. In this role, you will support VX’s Salesforce platform by developing and executing automated and manual test plans. The ideal candidate has a deep understanding of Salesforce’s features, capabilities, and best practices, as well as a passion for maintaining quality solutions.

In this role, you are expected to partner with various departments, including Enterprise, Product, Engineering, IT, Operations, Data, and InfoSec, to coordinate initiatives that deliver on Disney DTC's business goals and objectives.

The right person for this role has experience performing comprehensive testing on Salesforce applications to ensure functionality, performance, and security. If you are passionate about technology and transforming service experiences, this is a great role for you!

Responsibilities and Duties of the Role:

Translate acceptance criteria into functional test cases to ensure all requirements are met and develop comprehensive and relevant test cases that cover various scenarios, including positive, negative, and regression cases

Perform test execution and defect reporting utilizing testing tools. Monitor and track traceability of business requirements/stories to tests executed.

Analyze, track, report, test and help resolve production problems

Work with internal and external partners to deliver backlog requests and projects in iterative release cycles and conducts ongoing testing and validation to ensure the stability of the VX applications

Replicate production issues in a lower environment to help troubleshoot and assist with root cause analysis and triage of key / critical defects for quick turn-around

Prototype emerging technologies and maintain quality solutions to create best-in-class service experiences for viewers and advocates

Required Education, Experience/Skills/Training:

• Bachelor's degree or equivalent experience. An undergraduate degree in computer science, information technology, or related disciplines is a plus.
• Must have 4 years of relevant experience in Salesforce Testing and Automation
• Must have knowledge and relevant experience in Service Cloud and Experience Cloud
• Documenting and communicating defects with developers and analysts
• Must have experience in automated testing frameworks and scripting
• Experience in Agile (Scrum and/or Kanban), test automation
• Ability to partner cross-functionally at multiple levels of an organization ensuring quality results are reached within given timeframes for projects
• Ability to prioritize based on analysis of data trends, business priorities, and legal compliance
• Strong skills in communicating information to stakeholders across organizational levels, including explaining technical concepts to non-technical stakeholders
• Excellent problem-solving and analytical skills
• Flexibility to work night and weekends, as needed

Nice to Haves:

• 5 years of experience working in corporate enterprise level systems as a QA analyst, systems analyst, or programmer
• 2 years of relevant experience in automating test cases on the Salesforce platform
• APIs and integration testing with external systems
• Knowledge of at least one automation tool (e.g., Selenium, Gearset, Copado)
• Additional Salesforce certifications - Salesforce Administrator, Platform App Builder
• Prior experience with supporting NICE CXOne Platform
• Streaming media industry or other subscription-based service experience
• Experience with global and remote teams

#DISNEYTECH

The hiring range for this position in different regions is $78,900.00 to $105,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.