What are the responsibilities and job description for the Intake Specialist position at Dismuke Law - 1-800-ASK-DAVE?
Company Description
Dismuke Law, operating as 1-800-ASK-DAVE, is a leading personal injury law firm with offices in Lakeland, Florida. Guided by Attorney David C. Dismuke, a Florida Bar Board Certified Specialist in Civil Trial Law, the firm is dedicated to providing exceptional legal services with a focus on civil litigation and trial advocacy.
Role Description
The Intake Specialist is a full-time, on-site role located in Lakeland, FL. The position involves managing initial client interactions, gathering case information, and ensuring accurate documentation for new client files. Responsibilities include providing exceptional customer service, maintaining strong professional relationships, and assisting with insurance and case-related inquiries. The Intake Specialist will play a critical role in fostering a welcoming experience for prospective clients and ensuring efficient intake processes.
Qualifications
- Strong Communication and Interpersonal Skills, with the ability to connect with clients empathetically and professionally.
- Experience in Client Intake and Customer Service, demonstrating a client-focused approach and attention to detail.
- Knowledge of handling Insurance-related matters and processes related to personal injury cases.
- Organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
- Proficiency in using office technology and case management software is a plus.
- High level of professionalism, reliability, and confidentiality in handling sensitive client information.
- Previous experience in a legal or customer service setting is preferred but not required.