Application Experience Tester II, Wireless UAT

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties And Responsibilities

An Application Experience Tester, Wireless UAT conducts user acceptance testing to drive enhanced usability and functionality in a variety of customer and customer support agent applications for our Wireless brands. A successful analyst supports project success and completion by working with business teams to ensure comprehensive, accurate, and timely testing of project features. This position requires night and weekend work, both scheduled and unscheduled.

Key Responsibilities

• Test Design and Planning: Develop and execute thorough test plans based on business requirements, UI/UX mocks, and technical specifications, ensuring an optimal user experience
• Defect Management: Identify, document, and track defects; collaborate with developers to ensure timely resolution of issues and validation of fixes
• Collaboration: Work closely with cross-functional teams including developers, business analysts, project managers, and customer support to guarantee successful product launches; proactively communicate status changes, improvements, and defect fixes to larger audiences
  
  

Skills, Experience And Requirements

Skills and Qualifications:

• Ability to balance and prioritize workload, ensuring timely delivery and planning for upcoming tasks with tight deadlines
• Skills to navigate complex applications, situations, and tasks with minimal direct oversight from management
• Detail-oriented mindset with strong analytical and problem-solving skills. Ability to define problems, gather information, and draw accurate conclusions
• Strong communication skills, both verbal and written, to effectively convey testing status and discovered issues
• Strong competency using Google Suite is desired; experience / familiarity using project management software (Jira, Service Now, HP ALM) is preferred
  
  

Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $75,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.