Senior Business Office Director

Senior Business Office Director – Watermark Napa Valley

Location: Napa, California

Compensation: $120,000 – $132,000 base 10% bonus

Discovery Management Group is seeking an experienced Senior Business Office Director to oversee the business office functions at Watermark Napa Valley while also supporting one or more communities with financial, HR, and operational training. This role is ideal for an experienced Business Office Manager who thrives in both hands-on responsibilities and regional training/support functions.

We are looking for a detail-oriented and results-driven leader who can:

• Ensure accuracy, compliance, and efficiency in financial and business office operations.
• Train and mentor Business Office Managers across multiple communities.
• Partner with Executive Directors and department heads to align business operations with community needs.
• Support HR processes, payroll, compliance, and staff onboarding while maintaining confidentiality and professionalism.

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, one of the nation’s largest senior living operators. With a focus on performance, innovation, and lifestyle personalization, Discovery Management Group manages and enhances senior living communities across the U.S., supporting more than 6,500 residents nationwide.

Your Role: Senior Business Office Director

As Senior Business Office Director, you will serve in a dual capacity: managing the business office functions of your base community while also providing training and operational support for other communities. You’ll ensure compliance with accounting standards, HR practices, Sarbanes-Oxley procedures, and corporate policies, while mentoring Business Office Managers to achieve excellence in their own communities.

Responsibilities

Business Office Leadership

• Manage billing, collections, accounts payable, cash controls, and bank reconciliations for the base community.
• Prepare journal entries, review financial statements, and generate management reports.
• Maintain resident, vendor, and financial files in compliance with company policies and regulatory requirements.
• Interface with residents and families regarding billing and collections.
• Support annual budgets, audits, and financial reviews.

Multi-Community Training & Support

• Train and mentor Business Office Managers (BOMs) across multiple communities.
• Provide guidance on CRM systems, accounting systems, intranet portal usage, and SOX compliance.
• Conduct ongoing training in billing, collections, cash controls, accounts payable, payroll, HRIS, and financial reporting.
• Partner with Regional Operations Leaders to support new community openings and certifications.
• Conduct periodic on-site visits and provide video/phone training support as needed.

Human Resources & Team Member Support

• Oversee HR processes including recruiting, onboarding, orientation, payroll processing, and compliance tracking.
• Monitor background checks, license renewals, I-9s, and other regulatory requirements.
• Provide HR policy guidance to staff and leadership, escalating issues to the Executive Director or Regional HR as needed.
• Support team member appreciation, feedback, and performance management processes.
• Lead or support Safety Committee activities and Workers’ Compensation reporting.

Qualifications

• Bachelor’s degree in Accounting (preferred).
• Minimum 5 years’ experience as a Business Office Manager, with strong knowledge of accounting and HR processes.
• Experience with CRM, HRIS, accounting, and payroll systems.
• Strong financial acumen with ability to analyze budgets, reports, and controls.
• Knowledge of senior living regulations and licensure processes (preferred).
• Excellent organizational, time management, and problem-solving skills.
• Strong leadership and training skills with ability to mentor others across multiple locations.
• Willingness to travel frequently to support assigned communities (up to 75% travel required).

Why Join Us?

· Full benefits package available (medical, dental, vision, PTO, 401k, and more)

· Work in a purpose-driven, resident-first environment

· Be part of a collaborative and supportive leadership team

· Make a lasting impact on the lives of residents and families

Benefits You’ll Enjoy:

We offer a comprehensive benefits package that includes competitive pay with early access to earned wages, flexible scheduling, health, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and growth opportunities, meals and uniforms (where applicable), and additional perks such as an Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits.

Equal Opportunity Employer: We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants: This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy: We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning: We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.