What are the responsibilities and job description for the Move-In Coordinator position at Discovery Senior Living?
About Discovery Management Group
Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.
Discovery is hiring a Move-In Coordinator for our community at Heartlands Senior Living at Ellicott City.
The Sales Associate (SA) contributes and supports the overall sales functions of the community. The primary purpose of the SA role is to execute sales processes and tactics to inspire prospective residents to move into the community. The SA provides support with new inquiries, and existing inquiries with the goal of converting these leads to move-ins to achieve occupancy targets. The success of the SA is measured in multiple ways, including sales conversions, move-ins, and average daily occupancy.
Responsibilities
Sales Functions
\Resident Move-In Process
In addition to a rewarding career and competitive salary, Discovery also offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
EOE D/V
JOB CODE: 1008063
Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.
Discovery is hiring a Move-In Coordinator for our community at Heartlands Senior Living at Ellicott City.
The Sales Associate (SA) contributes and supports the overall sales functions of the community. The primary purpose of the SA role is to execute sales processes and tactics to inspire prospective residents to move into the community. The SA provides support with new inquiries, and existing inquiries with the goal of converting these leads to move-ins to achieve occupancy targets. The success of the SA is measured in multiple ways, including sales conversions, move-ins, and average daily occupancy.
Responsibilities
Sales Functions
- Answers inbound sales calls, engaging with prospects/influencers to ascertain full contact information and perform the first level of discovery process.
- Greets tours, escorts to the Discovery Room while engaging with the prospects/influencers to create a smooth introduction to the Director of Sales.
- Manages the customer relationship management system including prospect/influencer data to ensure accuracy and completeness.
- Produces weekly, monthly, and quarterly sales reports in accordance with a schedule of reports or as requested.
- Assists daily in visiting model apartment(s) and tour path to ensure the community is ready for company, shows well and meets the model apartment standards including sight, sound, and scent.
- Makes outbound calls to prospects/influencers that demonstrate effective telephone sales skills resulting in the generation of a tour or mutually agreed upon next step.
- Monitors sales collateral to ensure inventory levels are appropriate, orders sales collateral through the online portal as needed.
- Organizes, coordinates, and assists in the planning and execution of the sales event calendar.
- Conducts tours as needed during sales coverage times or when other sales team members are committed to other prospects/influencers.
- Administers the “UPs” log as the gatekeeper of all new prospects to ensure equitable distribution of leads to the Director of Sales.
- Leads coordination and execution of all sales acceleration programs to maximize move ins.
- Promotes the Resident Referral program and Ambassador Program to support the overall referrals and engagement with prospects.
- Organizes and manages the “Be Our Guest” Program as needed.
- Other duties as assigned.
\Resident Move-In Process
- Reviews and facilitates the Move-In paperwork with the prospective resident and/or family members.
- Facilitates and coordinates the Resident Assessment with the clinical team.
- Oversees and manages the move-in process to ensure a smooth transition into the community.
- Champion “Red Carpet” move-in process working closely with the Executive Director (ED) and operations team.
- Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident.
- Coordinates with ED, Business Office Manager (BOM) and Director of Health & Wellness (DHW) the resident’s Administrative Files to ensure it is fully prepared according to state specific regulatory requirements, so lease signing is on the scheduled date without delays.
- Associates degree preferred.
- One (1) years’ experience in an administrative sales or customer service role.
In addition to a rewarding career and competitive salary, Discovery also offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
EOE D/V
JOB CODE: 1008063