What are the responsibilities and job description for the Regional Director of Operations position at Discovery Senior Living - Provincial?
About Discovery Senior Living
Discovery Senior Living is a family of companies that includes Discovery Management Group, Integral Senior Living, Provincial Senior Living, Morada Senior Living, TerraBella Senior Living, LakeHouse Senior Living, Arvum Senior Living, Discovery Development Group, Discovery Design Concepts, STAT Marketing, and Discovery At Home. With three decades of experience, the award-winning management team has been developing, building, marketing, and managing diverse senior-living communities across the United States. By leveraging its innovative “Experiential Living” philosophy across a growing portfolio in excess of 350 communities and over 35,000 homes in nearly 40 states, and 19,000 dedicated employees, Discovery Senior Living is a recognized industry leader for performance, innovation and lifestyle customization and, today, ranks among the 2 largest U.S. senior living operators.
Discovery Senior Living is looking for a Regional Director of Operations to join our Provincial Senior Living West region.
Responsibilities:
The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
- Manages the organization’s operations by directing and coordinating activities consistent with established goals, objectives, and policies of Discovery Senior Living.
- Communicates a clear, resident-focused vision to communities
- Reviews annual resident satisfaction survey. Develops and deploys programs to ensure and increase resident satisfaction
- Manages the Executive Director of each community. Holds Executive Director accountable for achievement of community-specific and organization-wide goals
- Develops plan to meet NOI expectations with each Executive Director
- Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
- Develops and executes plans to increase occupancy
- Reviews monthly financial statements, implements plans of action with Executive Director for deficiencies
- Maintains strong knowledge of competition
- Performs above duties by being a visible presence in the communities
- Generally, spends four days per week at the various communities. Remainder of work is regularly performed from the corporate office
- Other duties as assigned
Supervisory Responsibilities:
- Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of Community Leaders in accordance with policy.
- Responsible for oversight of Community Executive Directors, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget within the Region.
- Responsible for delegating authority, responsibility and accountability to the responsible leader.
- Lead the Regional team in support of the mission and values of the organization in accordance with community values.
- Demonstrate an attitude of teamwork when interacting with Community Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or Community Team Members in a proactive fashion.
- Promote development of team management skills, capabilities and sharing of best practices through participation in and leadership within Region.
Qualifications:
- A minimum of a Bachelor’s degree in a related field
- A minimum of five years’ experience in a Senior Living leadership role that includes Sales/Operations responsibilities
Benefits:
In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.
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