Director of Admissions

We are looking for an experienced Director of Admissions to provide strategic oversight of our Admissions Department!

Job Summary

The Admissions Director provides senior-level leadership and strategic oversight of Discovery MSO’s admissions department. This role is responsible for optimizing operational performance, driving admissions growth, enhancing client access pathways, and ensuring a seamless, compassionate experience for all prospective clients and families.

The Admissions Director oversees the Admissions Manager, multiple teams within the department, cross-functional workflows, and high-level initiatives that align with organizational goals. The Director collaborates extensively with outreach, marketing, utilization review, clinical leadership, and executive management to ensure consistent, high-quality admissions processes across all facilities.

Essential Duties And Responsibilities

Department Leadership & Oversight

• Provide executive-level leadership, direction, and accountability for all admissions functions.
• Directly supervise the Admissions Manager and provide indirect supervision across admissions coordinators, verification specialists, and support staff.
• Establish short- and long-term departmental goals, KPIs, and performance benchmarks.
• Develop and implement scalable systems, workflows, and quality standards to support multi-site expansion and increased call volume.
  
  

Strategic Planning & Program Development

• Lead strategic initiatives to improve conversion rates, client engagement, and overall admissions efficiency.
• Evaluate market trends, referral patterns, competitor positioning, and operational data to inform organizational admissions strategy.
• Partner with marketing and outreach leadership to align campaigns, messaging, and referral pipelines with admissions capacity and clinical programming.
• Identify opportunities for new processes, technology enhancements, and operational improvements to advance departmental effectiveness.
  
  

Operational & Compliance Management

• Oversee the full lifecycle of the admissions process to ensure accuracy, compassion, and regulatory compliance across all interactions.
• Ensure department-wide adherence to HIPAA, ethical standards, legal requirements, and organizational policies.
• Monitor and resolve escalated cases, sensitive client situations, or high-risk admissions decisions.
• Ensure appropriate staffing levels, scheduling coverage, and on-call support across 7-day operations.
  
  

Cross-Functional Collaboration

• Work closely with verification, billing, UR, and clinical teams to ensure readiness for intake and accurate insurance/benefit processing.
• Coordinate with clinical directors to maintain current knowledge of program availability, clinical criteria, and treatment pathways.
• Serve as a senior liaison between admissions and executive leadership, ensuring transparent communication and alignment across departments.
  
  

Performance Monitoring & Reporting

• Analyze admissions data, call metrics, conversion trends, and team performance dashboards to guide decision-making.
• Provide regular reports, projections, and insights to the VP of Admissions and executive team.
• Conduct audits of documentation, workflows, client interactions, and compliance processes to ensure excellence and consistency.
  
  

Team Development & Culture

• Lead initiatives to cultivate a high-performing, mission-driven admissions culture rooted in empathy, accountability, and professional growth.
• Develop leadership capabilities within the admissions management structure, including mentoring the Admissions Manager.
• Oversee recruitment, development, retention strategies, and performance evaluations for admissions leadership and staff.
  
  

Job Type: Full-time

Pay: $110,000- $125,000 per year, plus 10-30% annual performance bonus

Schedule

• Day shift
• Weekends as needed
  
  

Qualifications

• Bachelor’s degree in healthcare administration, psychology, social services, business, or related field required; master’s degree preferred.
• 5–7 years of admissions, intake, or healthcare management experience, preferably in behavioral health or addiction treatment.
• 3 years of leadership experience overseeing teams or departmental operations at a managerial or director level.
• Demonstrated expertise in CRM/EMR systems, insurance verification processes, and behavioral health program admissions.
• Strong strategic planning, analytical, and leadership capabilities.
• Exceptional interpersonal, communication, and conflict-resolution skills.
• Ability to manage complex, fast-paced operations with sound judgment and emotional intelligence.
  
  

Competencies

• Executive leadership & multi-team management
• Strategic and operational planning
• Empathy, service excellence, and client-centered communication
• Data-driven decision making & problem-solving
• Innovation and process optimization
• High accountability and adaptability in a dynamic environment
  
  

Work Environment & Physical Requirements

• Standard office environment with frequent phone and computer usage.
• Periodic on-call availability for urgent admissions or client needs.
• Occasional travel to program sites or corporate meetings as required.
  
  

About the company: Discovery MSO is a provider of behavioral health services for adolescents and adults. We are dedicated to serving those in need by clearing pathways to gain access to life-changing addiction recovery services. At Discovery MSO we are committed to providing the highest standard of care for our clients. All our facilities are fully accredited by the Joint Commission and collectively offer the full continuum of care for our clients. We are opening facilities nationwide and searching for positive, hardworking individuals to join our growing company, and who want to make a difference in people’s lives. We are a passionate, results-driven behavioral health group with a program that specializes in behavioral health services for adolescents and adults. We provide accessible, reliable and effective behavioral health treatment options nationwide for any moment, in anyone’s recovery journey. We positively transform the lives of our clients and their families by helping them create safer, healthier and better lives for themselves, their families and their communities. Our values of kindness, innovation, agility and drive are vital to our success, and the success of our clients.

https://discoverypointretreat.com/