Security Operations Center Administrator/Operator

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Job Description Summary
Troubadour Golf & Field Club in College Grove, TN is currently seeking a Security Operations Center (SOC) Administrator/Operator for our Security Services Team. Troubadour Golf & Field Club is part of the Discovery Land Company family. Discovery Land Company creates one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in the some of the most beautiful places in the world. Through these environments, our clubs foster relationships, share unforgettable experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude.

At Troubadour, we strive to uphold our company values. We are looking for individuals that believe as we do.
People are our priority.
We respect people, places, and cultures.
We do the right thing.
We believe in having fun

Troubadour Security Operations Center (SOC) Administrator/Operator Professionals are a part of a highly trained professional team of safety, security, and medical responders and are encouraged to contribute their knowledge and skill for the benefit of the community and department. As part of the Department, you will be responsible for the safety and well-being of all members, guests, employees, and contractors at The Troubadour Club.

You will be responsible for deterring, detecting, and responding to potential and/or active threats directed at Troubadour members, guests, employees, contractors, and property. As part of the Department, you must be prepared to act accordingly within the guidelines set forth by the Troubadour Community Safety & Security Department policies.

Base Pay Range: $26.00 - $28.00 an hour

• Job Description

  Responsibilities:

  • Monitor alarms systems, access control systems, and operate surveillance equipment.

  • Dispatch security personnel as required utilizing radio and telephone communication systems.

  • Conduct reception duties. i.e., customer service, telephone reception, database and records management, administrative support.

  • Maintain the personal “concierge” approach for all members, guests, and employees while on

  • Operate UAS (drones) as needed for routine patrols, special events, and emergencies.

  • Field routine and emergency calls.

  • Conduct administrative tasks within multiple software programs.

  • Administer, maintain, and organize parking and speed citations IAW HOA policies and procedures.

  • Maintain records of investigations.

  • Maintain records and files, electronic and hard copy.

  • Maintain a record of events in a Daily Activity Report.

  • Maintain and print copies of documents required for daily administrative needs.

  • Assist in conducting investigations.

  • Provide superior customer service to the standards of the Company.

  • Prevent unauthorized access to the property and use of its facilities via surveillance equipment.

  • Coordinate with security and external partners during emergencies and routine events.

  • Conduct on-going development training to include monthly sustainment training.

  • Maintain a clean work center, i.e., sweep/mop area, wipe down work center, remove trash, etc.

  • Other duties as needed

  Competencies for Success in the Role

  • Organization – maintain organized records

  • Collaboration - regularly works with other departments or projects

  • Communication - verbal and written

  • Delivers results – getting assigned tasks completed on time and accurately

  • Strategic thinking – use critical thinking to solve complex problems and plan for the future

  Requirements

  • Prior experience in Armed Security (2 years minimum), Law Enforcement, or Military.

  • Experience in a dispatch, call center, and/or SOC environment is desired.

  • Prior administrative experience is desired.

  • Must possess strong oral and written communication skills.

  • Must possess strong ability to use a computer, navigate the internet, and use of common software applications such as Microsoft Office, Adobe, etc.

  • Valid and current Tennessee Armed Guard License with Dallas Law training.

  • Valid Tennessee Driver’s License.

  • Clear Criminal Background.

  • High school diploma, GED, or higher education.

  Desired Strengths:

  • Administrative tasks and record keeping

  • Knowledge of Genetec Security Desk

  • Knowledge of Smart PTT

  • Knowledge/experience with Motorola communication systems

  • Knowledge of entry access systems

  • Knowledge/experience with UAS (drones) (FAA Part 107)

Benefits

• Competitive Pay

• Medical, Dental, and Vision Benefits

• 401k Contribution

• Paid Time Off and Paid Holidays

• Employee Meals, Referral Incentives, and Recognition Programs

• Holiday Pay

• Professional development and upward mobility opportunities

• Work-Family Culture

About Us

Troubadour Golf & Field Club is a private community, conveniently located just 30 miles south of downtown Nashville. Set on 980 acres, Troubadour features 375 residences; an 18-hole Tom Fazio-designed championship golf course; a multi-sport complex; an organic farm and world-class restaurants; private recording studios; music venues; and wellness facilities. At Troubadour, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse communities and provide the highest level of service that contributes to the creation of unforgettable experiences. For more information about our club, please visit: https://thetroubadourclub. com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.

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