Congratulations Specialist

Position: Customer Service Representative 

Reports to:  Customer Service Lead & Sales Managers

Purpose of position: Delivering a Legendary Experience to customers and those that serve them in the area of office functions resulting in cost effective operations and complete customer satisfaction.

Responsibilities 

• Contribute to an office staff that meets or exceeds company objectives with great customer service, good communication, and contagious positive attitude 

• Complete daily, weekly, and monthly office tasks to meet required deadlines 

• Ensure daily sales receipts, inventory, invoices, deliveries, A/P, Customer Service Requests, Service Work Orders, Items Received, credit memos, returns, vendor charge backs, Item descriptions for web site and price tags, and acknowledgements, are entered into Profit System on a daily basis 

• Prepare daily deposit and balance cash, credit cards, and finance monies 

• Balance and close each day in PSI computer system 

• Professionally answer the phone direct calls, take messages, and handle any customer or employee questions or requests in a timely and customer friendly manner

• Run the customer check out processes using the cash register, credit card, financing machine, and computer in an efficient and effective manner 

• Schedule deliveries, pick-ups, Customer Service, and repairs for suppliers and customers 

• Prepare management reports and any other tasks as requested by management 

• Undertake and complete other responsibilities as assigned in objective setting with management. 

• Undertake and support any policy, change, system or work rules the company implements regarding this position.

Additional job requirements: 

• Must be able to lift up to 40 pounds without the aid of another person to store and retrieve files and boxes of paper etc. 

• Must be able to bend, stoop, push and pull in the performance of office related duties 

• Must be able to use fingers bilaterally and unilaterally to count money, unload boxes, and operate office equipment 

• Must be able to stand for up to eight hours at a time while performing work duties 

• Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress