Community Liaison

About Discovery At Home:

Discovery At Home is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Established in 2012 with the creation of a Medicare-certified agency in Southwest Florida, Discovery At Home has grown steadily over the years, expanding its operations by starting and acquiring agencies in Tampa, Florida; Plano, Texas; Houston, Texas; and West Palm Beach, Florida. While DAH primarily serves residents living in communities managed by the Discovery Senior Living family of companies, its services extend beyond these communities. Today, the organization offers a comprehensive range of care, including Part A services, Part B services, and Private Duty services.  

Responsibilities:

• Successfully communicate and create community/industry awareness around Discovery at Home’s services for both Medicare Skilled services and Non-Skilled Private Pay services.
• Take inbound calls, follow up on leads and referrals from family members, caregivers, and other sources while helping to guide families with their care needs starting at the initial consultation
• Make the lives of our families and customers better, easier and more successful by assisting in coordination of referrals post hospitalization or rehab admission
• Build relationships with community team members as well as various referral sources while acting with integrity and assuming positive intent
• Focus on excellence and driving outcomes every day with passion and a sense of mission
• Attending weekly meetings within the communities we serve as a representative of Discovery at Home
• Collaborates with home office as well as interdisciplinary team on a daily basis to aide in better services our patients and referral sources.

Qualifications:

• Clinical license preferred (LPN, PTA, COTA, or similar) but not required
• Previous marketing and sales experience in home health, private duty, outpatient therapy, hospice or related healthcare services preferred
• Proven ability to develop and maintain professional relationships with referral sources and healthcare providers
• Enjoys working with seniors and identifying care needs- advocating for appropriate healthcare services
• Must have knowledge of Medicare and Medicaid programs, eligibility requirements, and general reimbursement guidelines
• Ability to represent the organization professionally in the community and effectively communicate available services to referral partners, patients, families, and community organizations.
• Self-Motivated, organized, and goal orientated, with the ability to work independently and manage multiple referral relationships and community activities.
• Must have a valid driver’s license and reliable transportation.
• Must have a current CPR certification or willing to obtain through the company during orientation
• Excellent verbal, written and relationship building skills.
• Basic computer skill proficiency. Ability to use Microsoft Windows, email and electronic documentation systems.

Benefits:

In addition to a rewarding career and supportive work environment, Discovery at Home offers a comprehensive benefit package.

All team members are eligible for:

• Competitive salary and hourly rates
• Company paid life insurance
• Employee Assistance Program (EAP)
• Mileage reimbursement
• 401k Savings plan with employer matching contribution
• Flexible scheduling
• Free CEUs

Full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. 

Thank you for your interest in Discovery at Home careers.  If you have any questions about the position you are applying for, please contact the community directly. 

 EOE