Team Assistant

About Discovery At Home 

Discovery At Home is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Established in 2012 with the creation of a Medicare-certified agency in Southwest Florida, Discovery At Home has grown steadily over the years, expanding its operations by starting and acquiring agencies in Tampa, Florida; Plano, Texas; Houston, Texas; and West Palm Beach, Florida. While DAH primarily serves residents living in communities managed by the Discovery Senior Living family of companies, its services extend beyond these communities. Today, the organization offers a comprehensive range of care, including Part A services, Part B services, and Private Duty services.  

POSITION SUMMARY

Processes and coordinates all required clinical documentation and communication (paper and electronic) to facilitate complete, accurate, and timely flow of patient information. This includes, but is not limited to, patient visit scheduling; assigned workflow processes; and general clerical support to the Director of Clinical Services and assigned clinical Team functions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are typical for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Facilitates maintaining, updating, and communicating visit schedules for Team field staff.
• Monitors assigned reports and follows up on unresolved discrepancies.
• Distributes communications to appropriate staff as directed.
• Maintains assigned tracking systems with accurate/up-to-date information.
• Assists with pre-bill audit activities as assigned.
• Receives, addresses, triages and relays messages for assigned Team field staff.
• Assists with weekend patient scheduling and on-call coverage.
• Receives and distributes incoming faxes including physician orders, lab results, etc.; prepares and sends outgoing faxes.
• Participates in quality management activities as assigned.
• Supports Agency’s customer service reputation by promoting and maintaining a responsive, knowledgeable, and accessible approach to all customer contacts.
• Other duties as assigned by the Director of Clinical Services.
• Commits to high ethical standards and complies with the Code of Conduct, state and federal regulations, accreditation standards, and policies and procedures; maintains confidentiality of patient and employee records and information; has a duty to report compliance concerns, significant legal risk questions, fraud, abuse, suspected or actual misconduct to management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience: 

• High School diploma.

Knowledge, Skills, and Abilities: 

Language Ability:

• Ability to communicate effectively in writing and verbally.
• Ability to interpret, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 
• Ability to effectively present information to top management, public groups, and/or leadership as required.

Cognitive Demands:

• Ability to solve practical problems and deal with a variety of situations where problem-solving is required. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

• Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet. Ability to use electronic medical record platforms. 

Competencies:

• Must demonstrate an interest in working with a senior population. 
• Knowledge of medical terminology.
• Excellent communication skills: ability to be flexible and work well with others.
• Ability to maintain confidential information. Must be detail-oriented and complete tasks accurately. 

ENVIRONMENTAL ADAPTABILITY

• Works primarily indoors in a climate-controlled setting.
• Possible exposure to chemicals as identified in the MSDS Manual.
• Possible high stress levels in relation to working under deadlines and within budget constraints.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

EOE