What are the responsibilities and job description for the Visitor Experience Specialist position at Discover Ames?
ABOUT DISCOVER AMES
Discover Ames is the official destination marketing organization for Ames and Story County. We connect visitors with memorable experiences while supporting local businesses and the community through meetings, sporting events, conferences, and tourism. Our team is collaborative, innovative, and passionate about creating exceptional visitor experiences.
POSITION OVERVIEW
This is a full-time, in-office position. As the Visitor Experience Specialist, you'll help create experiences for visitors attending conferences, sporting events, meetings, and community events throughout Ames. You'll assist in coordination of logistics, collaborate with local partners, manage volunteers and interns, and serve as a key resource to ensure every visitor receives outstanding service.
PRIMARY RESPONSIBILITIES
Event Services
Coordinate services for selected groups/conferences, special events and office sponsored events. This includes
Securing hotel blocks and rates
Welcome/VIP bags collation and distribution
Occasional onsite coordination and support
Develop working relationships with service providers, including hotels and venues.
Work with internal office departments for implementation of event services.
Coordinate the preparation and distribution of visitor welcome materials and promotional items.
Coordinate the Discover Ames Ambassador program.
Assist in coordination of tour requests.
Manage intern(s) including hiring, scheduling, directing, and evaluating.
Assist in managing the volunteer database and volunteer recruitment for select events.
Maintain account information within the Customer Relationship Management system.
Oversee equipment lending program.
Oversee the Ames community July 4 fireworks show.
Sales Development
Support business development efforts through market research and special projects as needed.
Collaborate and assist with sales campaigns as assigned.
PREFERRED QUALIFICATIONS
Education/Experience
Bachelor’s or Advanced degree in event management, business or related field.
One to three years’ experience in hospitality, association or event management.
Proficiency with computer skills including Microsoft Word, Microsoft Excel, and Canva.
General Requirements
Strong written and verbal communication skills.
Exceptional organizational skills with strong attention to details.
Committed to be a team player.
Customer service mindset.
Ability to set and manage priorities and to handle multiple projects and events simultaneously.
Possess strong initiative and self-motivation.
Demonstrated ability to be self-directed.
Willingness to work evenings, weekends and/or holidays to accommodate events and meeting schedules.
Ability to lift materials up to 40 lbs.
Valid driver’s license.
APPLICATION PROCESS
All applications should be submitted to jobs@discoverames.com and include:
Cover letter with salary requirements
Resume
Three professional references including names and contact information
First consideration if applied by August 9.
Questions should be directed to:
Katie Kramer, Director of Visitor Experience
katiek@discoverames.com
515-817-6312
Pay: $42,000.00 - $44,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
Salary : $42,000 - $44,000