What are the responsibilities and job description for the Delivery Driver/Customer Service Representative position at DISCOUNT WHOLESALE Jackson?
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues promptly and accurately
- Make outbound calls to follow up on customer inquiries or provide updates
- Analyze customer needs and recommend appropriate products or services
- Communicate effectively with customers to ensure a positive experience
- Perform data entry and maintain accurate customer records
- Assist with order processing, tracking, and fulfillment
Requirements:
- Fluent in English and Spanish (written and verbal)
- Strong customer service skills with a friendly and professional demeanor
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in data entry and computer skills
- Detail-oriented with strong problem-solving abilities
- Ability to work independently as well as part of a team
Preferred Skills:
- Previous experience in a customer service role
- Multilingual abilities beyond English and Spanish
We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals who are committed to providing outstanding customer service. Apply now to become a valuable member of our Customer Service team!
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: No less than 30.0 per week
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $15 - $20