What are the responsibilities and job description for the Salesforce Administrator position at DISCO?
Your Impact
The Salesforce Administrator plays a pivotal role in managing and customizing the Salesforce platform to meet the organization's business needs. They are responsible for configuring and maintaining Salesforce, developing custom solutions, and providing technical support to enhance sales and marketing processes.
What You'll Do
Perks of DISCO
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The Salesforce Administrator plays a pivotal role in managing and customizing the Salesforce platform to meet the organization's business needs. They are responsible for configuring and maintaining Salesforce, developing custom solutions, and providing technical support to enhance sales and marketing processes.
What You'll Do
- Salesforce Management: Configures, manages, and maintains DISCO’s Salesforce environment, covering Sales Cloud, Service Cloud, and CPQ. Handles all aspects of user and license management, including new user setup, deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules. Implements Salesforce configuration changes, such as workflows, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, and more. Manages sandbox environment.
- Requirements Gathering and User Experience: Identifies and gathers requirements, translating them into scalable solutions that prioritize exceptional user experiences. Identifies and addresses unused or underutilized platform features.
- Communication and Data Management: Communicates any platform changes to end-users and stakeholders. Manages data to enhance Salesforce data quality, implementing rules and automation as necessary.
- System Maintenance: Proactively performs system maintenance, including Security Reviews, Release Updates, Health Checks, and Optimizer
- Technical Support and Integration: Provides technical support, troubleshooting, and training to DISCO employees. Works with integrated applications including Docusign and Docusign CLM.
- Bachelor’s degree or equivalent experience
- 4 years of Salesforce administration experience
- Salesforce Certified Administrator
- Experience working in an agile development environment
- Strong understanding of Salesforce platform capabilities and limitations.
- Excellent problem-solving and analytical skills to identify and resolve technical issues.
- Effective communication and collaboration skills for working with cross-functional teams.
- Other Salesforce Certifications
- Experience working with DevOps tools such as Gearset or Copado
Perks of DISCO
- Open, inclusive, and fun environment
- Benefits, including medical, dental and vision insurance, as well as 401(k)
- Competitive salary plus RSUs
- Flexible PTO
- Opportunity to be a part of a company that is revolutionizing the legal industry
- Growth opportunities throughout the company
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.