What are the responsibilities and job description for the Associate Project Manager position at DISCO?
Your Impact
The Associate Project Manager works in conjunction with other DISCO Project Managers to provide exceptional client service and helps our clients use the DISCO product for all of their eDiscovery and investigation needs. They complete billable tasks as directed by Project Managers, manage direct customer inquiries, and provide product feature assistance to clients within the DISCO platform. They demonstrate a passion for customer service, enjoy problem-solving, and effectively communicate with a wide variety of people.
What You'll Do
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The Associate Project Manager works in conjunction with other DISCO Project Managers to provide exceptional client service and helps our clients use the DISCO product for all of their eDiscovery and investigation needs. They complete billable tasks as directed by Project Managers, manage direct customer inquiries, and provide product feature assistance to clients within the DISCO platform. They demonstrate a passion for customer service, enjoy problem-solving, and effectively communicate with a wide variety of people.
What You'll Do
- Service Delivery: Collaborates with other Project Managers and DISCO team members, including cross-functional team members, such as Forensics, Data Operations, Disco Desk, and Client Success, to deliver superior service and help solve challenges for DISCO clients.
- Project Management: Maintains project and data tracking to ensure that all requested work is completed correctly and deadlines are met. Communicates with other Project Managers and clients about project milestones.
- Product Expertise: Develops advanced knowledge of the DISCO platform and its capabilities in order to advise clients on best practices for early data assessment, document review, production, depositions, and trial. Provides feedback and feature requests to the product and engineering teams.
- Client Relations: Builds rapport and establishes open communication with clients regarding DISCO usage, status reporting, and core product functionality. Acts as a DISCO ambassador at client functions.
- Training Delivery: Delivers product training to attorneys, paralegals, and litigation support specialists.
- 1 years of eDiscovery project management experience at a law firm, in-house legal department, or service provider
- 1 years of working knowledge with one or more industry standard eDiscovery platforms, such as DISCO, Relativity, Recommind, or Concordance
- Successfully able to manage multiple tasks simultaneously
- Strong problem-solving skills
- Committed to providing excellent service and support
- Able to work independently and as part of a team
- Experience at a Consulting firm or provided consultative solutions in eDiscovery
- Experience working for a litigation support group at a law firm/corporation or working closely with lit support groups in your previous roles
- Experience with data collection and processing software
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.