What are the responsibilities and job description for the Customer Support/Success Volunteer to Work with NGO/Nonprofits Around the World position at Disaster Accountability Project?
DAP is the leading nonprofit organization that provides long-term independent oversight of disaster management systems.
DAP engages a dedicated community to advance policy research and advocacy, promote transparency, and encourage the public to participate in oversight, community-based organizing, and discussions about disaster preparedness and relief.
Dedicated citizen oversight is necessary to ensure resources dedicated to preparedness, relief, and recovery are effectively utilized, communities are sufficiently engaged and more resilient, and best practices and lessons learned are implemented so mistakes are not repeated.
Prior to the creation of the Disaster Accountability Project (DAP), there was no dedicated, independent oversight of the agencies and organizations responsible for these critical life-saving responsibilities.
,
We are seeking customer support volunteers to manage incoming inquiries and directly assist NGOs and relief organizations using the SmartResponse platform.
We need dedicated support representatives to act as a front-line champions for our users.
By ensuring organizations have a seamless experience, you help them focus on what they do best aiding communities in crisis.
In this role, you will use our Help Dashboard to assist users with
DAP engages a dedicated community to advance policy research and advocacy, promote transparency, and encourage the public to participate in oversight, community-based organizing, and discussions about disaster preparedness and relief.
Dedicated citizen oversight is necessary to ensure resources dedicated to preparedness, relief, and recovery are effectively utilized, communities are sufficiently engaged and more resilient, and best practices and lessons learned are implemented so mistakes are not repeated.
Prior to the creation of the Disaster Accountability Project (DAP), there was no dedicated, independent oversight of the agencies and organizations responsible for these critical life-saving responsibilities.
,
We are seeking customer support volunteers to manage incoming inquiries and directly assist NGOs and relief organizations using the SmartResponse platform.
We need dedicated support representatives to act as a front-line champions for our users.
By ensuring organizations have a seamless experience, you help them focus on what they do best aiding communities in crisis.
In this role, you will use our Help Dashboard to assist users with
- Account Management Helping administrators securely change organization names on SmartResponse.
- General Support Answering general SmartResponse platform questions.
- Survey Assistance Guiding users step-by-step when they need help completing a survey or troubleshooting survey errors.
- Direct Engagement Leading support sessions when users request a one-on-one call.
- Platform Improvement Gathering and organizing user suggestions for SmartResponse to share with our technical teams.