What are the responsibilities and job description for the Client Support Services Manager position at Disability Services of the Southwest?
Location: Corporate Office San Antonio
Hours: M-F 8-5
Compensation: $23-25
Job Description:
The Client Support Services Manager coordinates and overseas communication between the Customer Service department and office staff, and additionally, overseas processes for Adaptive Aids and Minor Home modification requests.
Tasks:
Customer Service:
Customer Service:
- Assists in the development, implementation and coordination of processes of the customer service representative team.
- Assists in the planning, implementation, and coordination of the goals established for the customer service team.
- Conducts training and development programs for new/existing Customer Service Representatives.
- Assists in or accepts and processes referrals, notifications or concerns directed at Customer Service.
- Enters new client/patient information into agency data base and distributes correspondence as required by process and obtains physician orders as needed.
- Documents any delays in client/patient’s treatment or service and notifies the appropriate staff member(s), physician, patient, and/or referral source as required by process.
- Works to develop staff to convey excellent customer service delivery and ensures that all office staff complaints are documented and followed up on.
- Assists in the development, implementation and coordination of processes of the Adaptive Aids Specialist team.
- Assists in the planning, implementation, and coordination of the goals established for the Adaptive Aids Specialist team.
- Conducts training and development programs for new/existing Adaptive Aids Specialists.
- Assists in or accepts and processes Adaptive Aids and Minor Home modification requests, or concerns directed at the Adaptive Aids Specialists.
- Enters new Adaptive Aids and Minor Home Modifications requests into agency data base and distributes correspondence as required by process and obtains physician orders as needed.
- Documents any delays in Adaptive Aids and Minor Home modification requests and notifies the appropriate staff member(s), patient, and/or referral source as required by
- Works to develop staff to convey excellent customer service delivery and ensures that all office staff complaints are documented and followed up on.
Experience and Education:
- High school diploma, some college preferred.
- At least one year of experience in office management preferred; or
- Equivalent combination of education and experience.
- Possess the ability to develop and maintain a good rapport with clients and office staff.
- Must be able to demonstrate competence with computer applications such as MS Word and Excel and have the ability to readily learn agency specific software.
- Ability to type 35 wpm with 80% accuracy and 80% accuracy in Excel is preferred.
To apply:https://dsswtx.jotform.com/220836269749065
Salary : $23 - $25
Remote Client Support Manager
AO Globe Life - Jacob Buzzard -
San Antonio, TX
Fully Remote - Client Support Manager
AO Garcia Agency -
San Antonio, TX
Manager, Customer Support and Services
StandardAero -
San Antonio, TX
