Case Specialist

Disability Benefits, LLC is dedicated to helping individuals navigate the complex world of Social Security Disability Insurance (SSDI), Supplemental Security Income (SSI) and VA Disability Benefits. Our mission is to advocate for and empower our clients by providing expert guidance, compassionate support, and results-driven service throughout the disability benefits application and appeals process.

Position Overview:

The Case Specialist is responsible for managing and supporting disability benefit claims from the post-intake stage through final determination. This role involves direct communication with clients, collection and organization of medical records and legal documents, and coordination with legal professionals, healthcare providers, and government agencies. The ideal candidate is detail-oriented, organized, and committed to providing exceptional service to clients during a challenging time in their lives.

Key Responsibilities:

• Manage a caseload of disability claims, ensuring timely progression through each stage.
• Serve as the primary point of contact for clients regarding their ongoing claims.
• Collect and organize medical records, treatment histories, and other supporting documentation.
• Assist clients in completing required forms and paperwork accurately and completely.
• Communicate with healthcare providers and government agencies to obtain records and updates.
• Update and maintain client information in the case management system.
• Track deadlines and ensure timely submission of documentation to meet SSA/VA or legal requirements.
• Work closely with the Executive Assistant and Legal Representative to prepare cases.
• Provide regular updates and compassionate support to clients throughout their case journey.
• Maintain confidentiality and ensure all documentation complies with HIPAA and internal privacy standards.

Qualifications:

• 1-2 years of experience in case management, legal support, or administrative coordination preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and case management software.
• High school diploma or equivalent required; Associate’s degree preferred.
• Experience in legal, medical, or social services fields is a plus.

Preferred Traits:

• Empathetic and client-centered approach to service.
• High attention to detail with a commitment to accuracy and completeness.
• Ability to manage multiple cases and deadlines in a fast-paced environment.
• Collaborative mindset with the ability to work across departments.
• Bilingual (especially Spanish-English) is a plus.
• Familiarity with the Social Security/VA Disability application and appeals process is highly desirable.

Why Work With Us?

• Meaningful work that makes a real difference in people’s lives.
• Supportive, mission-driven team culture.
• Opportunities for career advancement and skill development.
• Competitive compensation and benefits package.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Kemah, TX 77565 (Required)

Ability to Relocate:

• Kemah, TX 77565: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $22