ServiceNow Business Process Analyst

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

We are seeking a highly skilled ServiceNow Business Process Analyst. The ability to obtain a public trust clearance is required.

Key Responsibilities

• Analyzes stakeholders business processes to identify opportunities for automation and optimization using ServiceNow modules like Service Catalog and Workflow.
• Develops artifacts such as workflows using Visio and other tools to document stakeholders current state and future state requirements.
• Works closely with Development team in conveying all requirements by creating development stories using agile best practices.
• Schedules and leads stakeholder requirements sessions to obtain all requirements.
• Works closely with Program and Project Managers to ensure projects goals and objectives are met.
• Business lead for multiple projects at various project management phases.
• Leads UAT Testing with developers and stakeholders.
• Conducts ServiceNow Demos to stakeholders and internal team members.
• Completes and submits weekly reports for all projects.
• Attends daily and weekly calls and reports risks or issues to Project Manager immediately or during daily stand-up meetings.
• Documents all updates, risks, issues, and artifacts using the ServiceNow PRJ project record and ensures all project record milestones for each phase are completed for projects.
  
  

Qualifications

• 3 years of experience as a ServiceNow Business Analyst
• Bachelors degree
• Strong analytical skills and knowledge of ServiceNow process automation
• Knowledge of creating development stories.
• Experience in Agile Development process, working in an agile development environment and attending scrum ceremonies and the purpose of those ceremonies.
• Experience using ServiceNow Strategic Portfolio Management module specifically for Project Management, Agile and Test 2.0.
• ServiceNow Training, ServiceNow Administrator or Business Process Consultant Certification
  
  

Physical And Mental Qualifications

• Be able to maintain awareness during scheduled working hours.
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds.
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team.
• Learns and memories routine tasks.
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.
  
  
  
  

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.