What are the responsibilities and job description for the IT Support-Help Desk–NOC Watch Specialist-Swing Shift-Springfield, VA-2369 position at DirectViz Solutions, LLC?
DirectViz Solutions, LLC. is a high-level, strategic consulting services firm that meets mission IT needs for government clients. We are for an IT Support- Help Desk-NOC Watch Specialist. The work location will be Springfield, VA. This position requires an active Secret clearance.
IT Support-Help Desk-NOC Watch Specialist:
-SME Watch Specialists shall have at least two years of general hands on experience in a PC/network helpdesk or technical support environment and at least one year of network support specific experience.
-A degree in the field of computer science or a related discipline is preferred.
-Candidate should have at least two entry/mid-level IT certifications such as A , CCNA, network , etc.
-Candidate should have a good base of IT knowledge to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.
-A working knowledge of technical security systems used by the DOS such as CCTV, alarms, and access control is highly desired.
-Current swing shift- 3pm-12 midnight.
The SME Watch Specialist shall:
- Collect and track relevant data and statistics and record network operations support accomplishments for inclusion in weekly reports.
- Check Solar Winds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues.
- Assign new work orders to operations support technicians/engineers within one hour of STAC notification; personally follow-up on any urgent action. Under direction of the lead network engineer, provide statistical reporting data on post communications links as required.
- Maintain a log and track metrics on network outages.
- Make post database updates.
- Maintain up-to-date IP list on SharePoint.
- Manage the daily activities of the NOC- take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
- Ensure all tickets are acted on promptly, effectively and closed out promptly, meeting established metrics, service level agreements, and contractual obligations.
- Maintain the operations support duty roster. Make sure that 24/7/365 customer support is available.
- Provide coaching and direction to subordinate Systems Engineers (Watchstanders). Identify any weaknesses and training needs.
- Conduct quality control checks and audit work completed by other Watchstanders. Review shift and work order logs for completeness and accuracy.
- Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines.
- Under the direction of the NOC Manager, initiate, plan, execute, monitor & control, and complete special projects.
- Serve as the shift lead and subject matter expert for technical and resource management. Act as a conduit for communication between Watchstanders and the NOC Manager and/or level 3 technical staff.
Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites.
DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Salary : $40,700 - $51,500
