What are the responsibilities and job description for the Assistant Director of Account Management position at DirectRx?
Lead Growth with DirectRx Pharmacy!
DirectRx is a national specialty pharmacy headquartered in Troy, Michigan, proudly ranked as one of the Top 100 Best Places to Work in Michigan and licensed to operate in all 50 states. Our Account Managers connect telephonically with healthcare providers across the country to drive patient referrals. As we continue to grow, we are looking for a proven business development leader to manage and develop this team.
About the Position
We are seeking an experienced business development leader to manage, coach, and grow our Account Management team. This is a hands-on leadership role. You will support the team’s daily call activity, set performance targets, and expected outcomes.
A healthcare background is not required. We are open to strong leaders from other industries, including but not limited to automotive, insurance, and logistics.
Key Responsibilities
- Lead, coach, and develop a team of Account Managers executing a high-volume telephonic outreach strategy.
- Set clear activity and referral targets and hold the team accountable to achieving them.
- Run regular one-on-ones, call reviews, and training sessions to elevate individual and team performance.
- Refine outreach strategies, scripts, and follow-up processes to maximize engagement with healthcare providers.
- Oversee CRM accuracy across the team and deliver performance reporting and market insights to leadership.
- Ensure strict adherence to ethical guidelines and HIPAA regulations across all team activity.
Competencies
- Proven ability to lead a phone-based business development or account management team to measurable results.
- Strong coaching and performance management skills, including the ability to deliver direct and constructive feedback.
- Strong command of CRM systems, pipeline management, and performance reporting.
- High urgency, resilience, and professionalism.
- Excellent communication skills with both team members and senior leadership.
Education
- Bachelor’s degree required.
- MBA preferred but not required.
Experience
- At least 5 years of revenue-generating business development or account management experience, including 2 years managing a phone-based team.
Why DirectRx
- Join DirectRx Pharmacy and lead a team that ensures our services reach those who need them most. directly impacting patient care and wellness.