What are the responsibilities and job description for the Customer Service (GSA Accounts) position at DirectPath Recruiting Services?
Customer Service Representative (GSA Accounts)
📍 Madison, AL
💲 $25-$30/hour
🕒 Full-Time | Monday-Friday | 7:00 AM-4:00 PM
DirectPath Recruiting Services is partnering with an established electronics manufacturer to identify a Customer Service Representative with experience supporting GSA accounts and government customers.
This role serves as a critical point of contact for customers, managing government account support, contract-related communications, order inquiries, and customer service activities. The ideal candidate combines strong administrative and customer-facing skills with knowledge of GSA processes and federal contracting requirements.
Key Responsibilities
- Manage and support company GSA accounts and government customer relationships
- Respond professionally to customer inquiries via phone, email, and online communication channels
- Assist customers with product information, order status, account questions, and service requests
- Maintain accurate customer records, account documentation, and filing systems
- Process data entry and update information within internal systems and spreadsheets
- Prepare reports, correspondence, and documentation utilizing Microsoft Office applications
- Coordinate with internal departments to ensure timely issue resolution and customer satisfaction
- Support continuous improvement of customer service processes and account management procedures
Required Qualifications
- Experience managing or supporting GSA contracts, schedules, or government customer accounts
- Customer service, account management, sales support, or administrative experience
- Experience working in the electronics, manufacturing, technical services, or related industry
- Strong proficiency with Microsoft Office Suite, particularly Excel and Word
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities
- Experience with data entry, record maintenance, and office administration
- Ability to work effectively in a fast-paced environment
Preferred Qualifications
- Experience with Sage ERP, MAS 200, or similar ERP/accounting systems
- Experience supporting federal government or defense customers
- Multi-line phone system experience
- Knowledge of government purchasing processes and contract compliance requirements
Additional Requirements
- U.S. Citizenship required
- Ability to successfully pass a background check and drug screen
- Ability to work onsite Monday-Friday, 7:00 AM-4:00 PM
Salary : $25 - $30