Client Success Manager (Social Media)

Does this describe you?

Organized

Adaptable

Disciplined

Detail-Oriented

If so, let’s talk!!

We are seeking a self-motivated person to join our team as a Client Success Manager. Our CSMs are responsible for onboarding and daily account management for our upper-tier digital marketing clients. The ideal candidate will be a motivated self-starter, have excellent communication and attention to details as well as valuable creative skills.

Responsibilities:

• Onboard clients who have signed up for DIGicare services, including (but not limited to) creating client files, entering billing information, and facilitating a discovery call
• Build relationships with upper-tier social media clients to effectively manage their social media accounts on a day-to-day basis
• With the support of the Marketing team, provide content strategy, brand consistency and graphic design suggestions
• Facilitate communication between clients, FD sales managers, Client Administration Managers, and the Marketing department to accomplish the established marketing and lead generation goals of the client
• Provide analysis of social media data to clients at regularly scheduled intervals and upon request. This includes onboarding and renewal presentations
• Plan and schedule content through various platforms including OnBase, Facebook and Hootsuite
• Maintain client file including contact information, content and client notes to ensure the correct integration of all FD technology
  
  

Qualifications:

• Excellent communication and customer service skills
• Strong time management and organizational skills
• Detail-oriented
• Self-motivated
• Team oriented
• Ability to use PC computer, Microsoft Office Suite, Facebook (and other social media platforms), Hootsuite, Zoom, and a variety of other browser-based tools
  
  

About Funeral Directors Life

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award-winning workplace that is truly one-of-a-kind.

Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.

DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.

Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer

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