What are the responsibilities and job description for the Member Service Rep III - LENDING EXPERIENCE REQUIRED position at Directions Credit Union?
What You’ll Do (Key Impact Areas)
Member Experience & Service Excellence
- Provide accurate, efficient member transactions while delivering a welcoming, solutions‑focused experience.
- Resolve escalated or complex member needs using sound judgment and strong service skills.
- Build trust with members through clear communication, product knowledge, and proactive problem‑solving.
Branch Operations & Execution
- Perform advanced operational tasks including vault management, opening and closing the branch, and overseeing daily cash controls.
- Process, close, and complete loan applications with accuracy and compliance.
- Serve as a point of support for MSR I, MSR II, and branch leadership by guiding team members through processes and troubleshooting issues.
Team Collaboration & Support
- Partner with the Branch Manager, Assistant Branch Manager, and team to ensure smooth operations and a positive branch environment.
- Provide backup leadership coverage when needed to maintain service, staffing, and branch readiness.
- Build strong working relationships across the credit union to enhance member service consistency.
Compliance & Professional Standards
- Maintain strict adherence to all regulatory requirements, internal policies, operational procedures, and quality expectations.
- Stay current on training, policy updates, and compliance responsibilities to ensure accuracy and operational safety.
Skills That Make You Successful
Core Skills
- Member service excellence: Ability to listen, empathize, and offer clear solutions.
- Operational accuracy: Strong attention to detail with cash handling, loan documentation, and transactional work.
- Problem‑solving: Comfortable analyzing situations and making informed decisions independently.
- Communication: Professional, clear, and effective with members and colleagues.
- Collaboration: Supportive team member who contributes to a positive branch culture.
Technical & Functional Skills
- Proficiency in transaction processing systems and financial service platforms.
- Ability to follow detailed regulatory and compliance processes.
- Knowledge of consumer lending workflows (training provided if needed).
Leadership‑Oriented Skills
- Acts as a resource for peers and brings a coaching mindset.
- Demonstrates reliability and confidence when stepping into delegated branch leadership tasks.
What You Bring
You don’t need a specific number of years of experience—we’re focused on capabilities. You’ll be successful in this role if you can demonstrate:
- Experience delivering outstanding service in a financial, retail, or customer‑focused setting.
- Comfort handling complex transactions or operational tasks with accuracy.
- Ability to manage multiple priorities while maintaining professionalism.
- Commitment to confidentiality, security, and compliance standards.
Why You’ll Love Working Here
- Meaningful connection with members and your community.
- Opportunities to grow your skills and career.
- A supportive, people‑first team environment.
- Training and development that expands your financial services expertise.
Join us in providing exceptional member service, leading branch operations, and building lasting relationships. Apply now and take the next step in your career journey with Directions Credit Union!
Directions Credit Union is an Equal Opportunity Employer: We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, or any other characteristic protected under federal, state, or local law