What are the responsibilities and job description for the Front Office Staff Assistant Full-Time position at DIRECTION HOME OF EASTERN OHIO?
Summary of Duties and Responsibilities:
Under the general supervision of the Chief of Community Development and Public Relations and/or their designee, Agency Support Staff are responsible for the answering of the Agency telephone and processing messages for staff, as well as other clerical duties.
Responsibilities:
- Answer and forward all incoming telephone calls and/or communicate messages to proper staff members.
- Serve as office receptionist.
- Greets all visitors to the Agency either in person or by phone.
- Create and update staff business cards.
- Maintains a current staff directory.
- Process all incoming and outgoing mail.
- Operate and maintain the postage meter.
- Maintains the appearance of the front lobby.
- Filing, faxing, scanning, copying, and shredding duties.
- Typing and word processing as needed to assist Agency staff.
- Complete special project assignments for the Agency staff as needed.
- Maintain minimum proficiency in all requisite computer applications and software.
- Participate in and contribute toward accomplishment of divisional and Agency goals.
- Maintains consumer and provider confidentiality according to HIPAA guidelines and Agency policy.
- Meets timeframes for timely and accurate completion of documentation.
- Promotes positive employee relations and fosters excellent customer service.
- Participates in training to maintain and improve job skills.
- Performs duties with respectful communications and behaviors.
- Perform other duties as assigned.
Must have the following abilities to perform the essential duty:
- Ability to communicate effectively in person, by phone, and via email.
- Ability to operate and troubleshoot printers and copiers.
- Ability to type 50 words per minute.
- Ability to maintain accurate files.
- Ability to comprehend written material related to essential job duties.
- Ability to comprehend, recall, and apply facts related to essential job duties.
- Ability to analyze, evaluate, and implement a reasonable course of action based on available information.
- Ability to lift/carry 20 lbs.
- Ability to occasionally travel including but not limited to Columbus, Ohio.
Required Education and Experience:
Applicant must have a high school diploma and excellent oral skills. Applicant should have computer skills including Microsoft Outlook, Microsoft Office and Excel. Knowledge of filing, bulk mailing and general office practices and procedures. Functional knowledge of email, scanning, copy, and fax machines required.
Applicant must possess a valid driver’s license and proof of automobile insurance.
Must also pass a criminal background check and drug screen.