Commercial Loan Servicer II

Overview
Directed Capital is a real estate specialty finance firm that strategically acquires, originates, and resolves under-performing commercial mortgage loans nationwide. Directed Capital also selectively invests in commercial real estate repositioning and development financing.

Directed Capital is seeking an experienced Commercial Loan Servicer II to administer a portfolio of performing, nonperforming, and complex commercial real estate loans.

This position requires strong knowledge of commercial loan documentation, payment processing, interest calculations, escrow administration, borrower compliance, and new loan onboarding. The ideal candidate is detail-oriented, dependable, and able to independently identify discrepancies, evaluate their operational impact, and recommend appropriate next steps.

Responsibilities:
· Under minimal supervision, uses specialized knowledge and skills obtained through experience and education to audit, evaluate, administer and service performing, nonperforming, and complex commercial real estate loans.

· Review and interpret promissory notes, mortgages and deeds of trust, assignments, guaranties, loan agreements, defaults, modifications, forbearance agreements, and other servicing-related documents.

· Onboard acquired, transferred, or originated loans or assets into the servicing system and confirm that the loan/asset terms are accurately reflected in accordance with the applicable documentation.

· Process and review principal, interest, default interest, late charges, fees, advances, payment applications, and other loan transactions.

· Reconcile loan balances, payment histories, interest accruals, escrow activity, and servicing system data.

· Monitor borrower compliance with insurance, real estate taxes, financial reporting, debt-service obligations, and other loan requirements.

· Prepare payoff letters, reinstatement figures, demand letters, default notices, and other servicing correspondence.

· Work closely with account officers and/or attorneys in the general servicing work out of assigned portfolios which includes but not limited to, loan modifications, forbearance agreements, workouts, foreclosures, and other default-related activity.

· Coordinate with borrowers, lenders, account officers, attorneys, title companies, insurance representatives, custodians, and other internal and external parties.

· Research servicing discrepancies, determine their operations impact, and recommend corrective action.

· Maintain complete and accurate servicing records, notes, supporting documentation, and electronic loan files.

· Track assignments, deadlines, exceptions, and outstanding servicing requirements through completion.

· Assist with internal and external audit requests.

· Follow established servicing policies and procedures while identifying opportunities to improve accuracy, efficiency, and internal controls.

· Support other members of the servicing team as needed.

· Perform other duties and responsibilities as assigned.

Who you are:

· You take ownership of your responsibilities and follow assignments through to completion.

· You are detail-oriented and understand the importance of accuracy when administering commercial loans.

· You are dependable, responsive, and accountable to your teammates and business partners.

· You are organized and able to manage multiple priorities and deadlines.

· You proactively identify issues, research the underlying facts, and recommend practical solutions.

· You communicate clearly and professionally with borrowers, attorneys, title companies, insurance representatives, custodians, and coworkers.

· You use sound judgment and know when an issue should be escalated.

· You are a collaborative team member who willingly shares information and supports the broader servicing team.

· You are interested in learning, improving processes, and contributing to stronger servicing operations.

Qualifications:

· Strong knowledge of commercial real estate loan servicing practices and procedures.

· Demonstrated ability to review, interpret, and apply commercial loan documents.

· Experience servicing performing, nonperforming, distressed, or otherwise complex commercial real estate loans.

· Experience onboarding and reconciling acquired or transferred loans.

· Strong understanding of principal, interest, default interest, late charges, payment application, interest accruals, fees, advances, and escrow activity.

· Knowledge of borrower compliance monitoring, including insurance, real estate taxes, financial reporting, and debt-service obligations.

· Knowledge of multi-state commercial loan servicing practices and collateral-document requirements.

· Experience using a commercial loan servicing system to maintain loan terms, process transactions, and produce servicing information with a high degree of accuracy.

· Strong analytical, research, reconciliation, and problem solving skills.

· Ability to identify discrepancies, evaluate their servicing impact, and recommend a course of action.

· Strong organizational skills and the ability to manage multiple detailed assignments and deadlines.

· Ability to work independently while collaborating effectively with the servicing team.

· Ability to communicate clearly, concisely, and professionally, both verbally and in writing.

· Proficiency with Microsoft Excel, Word, Outlook, and related business applications.

· Commitment to providing a high level of service to internal and external parties.

Educations & Experience:

· Minimum of 5 years of relevant commercial lending, loan operations, or loan servicing experience.

· At least 3 years of direct commercial real estate loan servicing experience strongly preferred.

· Experience servicing acquired, transferred, nonperforming, or distressed commercial real estate loans preferred.

· High school diploma or equivalent required. Associate's degree, bachelor's degree, or industry-related coursework in business, finance, accounting, or a related field is preferred but not required.

· Equivalent combinations of education, training, and relevant experience will be considered.​

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Physical Setting:

• Office

Ability to Commute:

• Saint Petersburg, FL 33701 (Required)

Ability to Relocate:

• Saint Petersburg, FL 33701: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $75,000