What are the responsibilities and job description for the Human Resources Manager position at Direct Services Group (DSG)?
Company Description Direct Services Group (DSG) is a technical infrastructure services business with offices in Charlotte and Nashville, serving customers across the Southeast for over 30 years. The company provides comprehensive turn-key solutions in telecom and renewable energy through its network of specialized subsidiaries. DSG’s growth is driven by highly skilled and knowledgeable technicians who self-perform a wide variety of project scopes. The team is known for combining strong technical expertise with a friendly, professional approach to customer service. This dedication to quality and innovation sets DSG apart in the infrastructure and energy sectors.
Role Description The Human Resources Manager is a full-time, on-site role based in Gastonia, NC. This role is responsible for overseeing core HR functions, including recruitment, onboarding, performance management, and employee relations. The Human Resources Manager will manage HR policies and procedures, support compliance with employment laws, and maintain accurate HR records and systems. Day-to-day responsibilities include partnering with leadership on workforce planning, supporting manager and team development, coordinating benefits and compensation processes, and handling confidential HR matters with discretion. The role also contributes to building a positive workplace culture by promoting engagement, facilitating HR communications, and supporting training and development initiatives.
Qualifications
- Candidates should possess strong skills in recruitment, onboarding, and workforce planning to support growing technical teams.
- Candidates should possess skills in employee relations, conflict resolution, and performance management to foster a constructive and compliant work environment.
- Candidates should possess skills in HR policy development, compliance with employment laws, and record-keeping to maintain accurate and up-to-date HR documentation.
- Candidates should possess skills in benefits administration, compensation support, and HR data analysis to inform fair and competitive people practices.
- Candidates should possess strong communication, interpersonal, and organizational skills, with the ability to collaborate effectively across field and office teams.
- Experience in technical services, construction, infrastructure, telecom, or renewable energy industries is beneficial.
- Bachelor’s degree or Associates degree in Human Resources, Business Administration, or a related field, or equivalent practical experience, is preferred.
- Professional HR certification (such as SHRM-CP, SHRM-SCP, PHR, or SPHR) is beneficial.
- Ability to handle confidential information with discretion and to work on-site in Gastonia, NC on a regular basis.