Account Manager

Job description:

Account Manager (Client Operations Focus)

Role Overview

We are seeking an Account Manager with a strong operational foundation to support and grow client programs. This role is responsible for owning client relationships while maintaining direct involvement in the execution of print and direct mail campaigns to ensure quality, delivery, and alignment with client expectations.

This is a hands-on role that sits at the intersection of client management and operational execution. The ideal candidate brings a balance of client relationship management, marketing program understanding, and the ability to collaborate across creative and operational teams.

• Serve as a primary point of contact for assigned clients
• Build and maintain strong relationships with client stakeholders
• Lead client communication, including regular updates, reviews, and discussions
• Ensure client expectations are clearly understood and consistently met

Operational Execution & Coordination

• Oversee the execution of client programs from intake through delivery
• Coordinate across data processing, layout, print, and mailing teams
• Manage timelines, production schedules, and workflow across multiple projects
• Ensure accuracy, quality, and on-time delivery of all work
• Manage proofing and approval processes (digital and physical)
• Identify and resolve operational challenges, escalating when necessary

Strategic Planning & Account Development

• Support campaign planning and execution aligned with client objectives
• Contribute to performance discussions and identify optimization opportunities
• Recommend improvements to programs, processes, or execution
• Identify opportunities for expanded services or program growth
• Internal Coordination
• Translate client needs into clear direction for internal teams
• Partner closely with creative, production, and operational teams
• Ensure alignment between client expectations and execution

Escalation Management

• Identify risks or issues that may impact delivery or client satisfaction
• Manage or support resolution of client concerns
• Maintain client confidence during issue resolution

Role Evolution

Over time, this role is expected to increase focus on strategic ownership and account growth

This includes:

• Leading client strategy and performance discussions
• Driving campaign direction and program optimization
• Expanding account scope and identifying growth opportunities

Qualifications

• 3–6 years of experience in client services, project coordination, production, or marketing operations
• Experience managing multiple projects in a fast-paced, deadline-driven environment
• Strong organizational, communication, and problem-solving skills
• Ability to coordinate across multiple teams and manage competing priorities
• High attention to detail and accountability for outcomes
• Experience in a marketing agency, advertising agency, or client services environment strongly preferred
• Background in managing marketing campaigns, client programs, or multi-channel communications initiatives
• Ability to think beyond task execution and contribute to program strategy and optimization
• Experience working cross-functionally with creative, data, and production teams
• Strong client-facing communication and presentation skills
• Ability to commute to Winter Park, FL area.

Preferred Experience

• Experience in print, direct mail, or marketing campaign execution
• Experience working in a production or operations-driven environment

Compensation

Compensation includes a base salary and performance-based incentive aligned with operational execution and account performance.

Benefits:

• Dental insurance
• QEmployee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Employee Assistance Program

Unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters will not be accepted or considered.

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