Program Manager - Strategic Partnerships & Referrals

Program Manager, Strategic Partnerships & Referrals

Glendale, CA | Onsite
$30–$40/hour | Full-Time | Growth-Focused Role

Direct Counsel is partnering with a dominant plaintiff-side wage-and-hour class action firm in Los Angeles—one that’s built a reputation as a true powerhouse in complex litigation against regional, national, and Fortune 500 companies.

This firm has recovered millions of dollars for thousands of employees across California, and they’re not slowing down. To support continued expansion, they’re seeking a Program Manager, Strategic Partnerships & Referrals to take ownership of one of the most critical drivers of firm growth: referral strategy and relationship management.

This is a high-impact role for a strategic, organized, and results-driven leader who loves building programs, mentoring teams, and turning relationships into scalable success.

Why This Role Is Exciting

This isn’t a maintenance role—it’s an opportunity to build, scale, and optimize. You’ll have real ownership of the referral ecosystem, visibility with firm leadership, and the chance to shape the firm's long-term growth.

You’ll work closely with Operations Leadership, Business Development, attorneys, and pre-litigation teams, acting as the connective tissue that turns strong relationships into sustained results.

What You’ll Own

• End-to-end leadership of the firm’s referral program—from strategy to execution

• Design, implement, and continuously improve referral workflows, tracking, and reporting

• Strengthen partner engagement, onboarding, and long-term relationship health

• Serve as the primary liaison between referral partners and internal teams

• Analyze performance metrics and deliver actionable insights to leadership

• Build training materials and coach team members on best practices

• Supervise and mentor referral department staff while fostering a collaborative, high-performing culture

• Identify high-value referral sources and advise leadership on new partnership opportunities

Who Thrives in This Role

• 3 years of experience in program management, project management, or business operations, ideally in a legal, professional services, or client-facing environment

• Proven success managing relationship-driven programs (referrals, partnerships, pipelines, or client intake)

• Strong strategic mindset with the ability to execute and iterate

• Excellent communicator who’s comfortable working across teams and senior leadership

• Highly organized, analytical, and solutions-oriented

• Experience managing or mentoring team members is a strong plus

Compensation & Benefits

• $30–$40/hour, based on experience

• Full benefits package including:
  • 401(k)
  • Medical, dental, and vision insurance
  • Paid time off

The Big Picture

This is a rare opportunity to step into a visible, influential role at a firm that values innovation, accountability, and results. If you’re energized by building programs, strengthening partnerships, and seeing your work directly fuel firm-wide success, this role offers both impact and growth.