What are the responsibilities and job description for the Intake Specialist position at Direct Counsel?
Direct Counsel has partnered with a growing law firm in the Los Angeles area, considered a powerhouse in the field of plaintiff's side wage-and-hour class action litigation, who is seeking a highly qualified intake specialist to join its expanding team.
The firm has a robust caseload, in federal and state courts, against regional, national, and Fortune 500 companies in multiple industries. Focusing on the prosecution of consumer and employment class and representative actions, involving wage-and-hour, unfair business practice, discrimination, and false advertising matters. The firm has recovered millions of dollars on behalf of thousands of employees and consumers in California.
The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.
Duties/Responsibilities
- Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
- Performing unbiased screening on all inbound phone calls for the potential client;
- Assessing and determining the viability of inbound phone calls during client intake screening process;
- Assist in locating missing/unreachable client as assigned by Intake Manager;
- Performs other related duties as assigned.
Required Skills/Abilities
- Ability to communicate effectively with a range of individuals;
- Excellent interpersonal social skills at all times;
- Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
- Ability to work alone or as part of a team;
- Ability to pay very close attention to detail;
- Ability to manage their time and multi-task effectively;
- Ability to maintain composure and professionalism under pressure; and
- Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet);
Qualifications
- Bachelor's degree (Preferred)
- Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred;
- Salesforce/Litify software background is a major plus;
- Excellent written and verbal communication skills;
Benefits:
- $20-$25 per hour
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Salary : $20 - $25