Intake Specialist

The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.

Duties/Responsibilities

· Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;

· Performing unbiased screening on all inbound phone calls for the potential client;

· Assessing and determining the viability of inbound phone calls during client intake screening process;

· Assist in locating missing/unreachable client as assigned by Intake Manager;

· Performs other related duties as assigned.

Required Skills/Abilities

· Ability to communicate effectively with a range of individuals;

· Excellent interpersonal social skills at all times;

· Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;

· Ability to work alone or as part of a team;

· Ability to pay very close attention to detail;

· Ability to manage their time and multi-task effectively;

· Ability to maintain composure and professionalism under pressure; and

· Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet);

Qualifications

· Bachelor's degree (Preferred)

· Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred;

· Salesforce/Litify software background is a major plus;

· Excellent written and verbal communication skills;

Physical Requirements

· Prolonged periods sitting at a desk and working on a computer.

· This position requires physical activity including, but not limited to bending, stooping, repetitive motion, and lifting of up to 20 pounds.

Work Remotely

• No

Schedule

• 8 hour shift
• Monday to Friday

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance