Central Office Technician

Location: Unity, ME (Hybrid)

Department: Network Engineering

Compensation: $30.00 - $31.00 / Hour

WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:

Imagine working for a company with over 75 years of stability that still moves with the agility of a startup. At Direct Communications, we don’t just provide internet; we connect rural communities to the world. We are looking for people who share our obsession with Integrity, Growth, Respect, Sustainability, Strategic Decision Making and Community.

We believe that if we take care of you, you will take care of our customers. That is why we offer an industry-leading benefits package that includes Health, Dental, and Vision insurance for just 50¢ per paycheck. We also provide a 401(k) with a massive 6% match, generous paid time off, tuition reimbursement for your personal and professional growth, and financial wellness support. This is more than a job; it is a place where you can build a future.

THE OPPORTUNITY:

We are looking for a Network Engineer who is the ultimate "Ideal Team Player": someone with a hunger for technical excellence, the humility to support the collective goal, and the interpersonal smarts to collaborate across every level of our infrastructure. In this role, you aren’t just maintaining a network; you are the architect of our ISP operational backbone.

What you will do:

• Architect & Implement: Lead the strategic planning, design, and operation of our wired and wireless networks, including unified communications and security infrastructure.
• Master the Core: Install, configure, and manage LAN/WAN and Telco/ISP equipment, ensuring our enterprise servers (VMs) and software support are world-class.
• Proactive Problem Solving: Monitor systems with a hawk’s eye to resolve issues before they impact the customer, documenting solutions to build our collective knowledge.
• Drive Innovation: Assist in optimizing the network using DWDM, BGP, OSPF, and VoIP, while preparing us for the future with MPLS and Segment Routing.
• Be the Technical Lead: Serve as the primary point of contact for vendors and the lead technician for special circuit configurations and high-level troubleshooting.

WHO YOU ARE:

We are looking for more than just a resume; we are looking for the right person. You will fit perfectly here if you are:

• Hungry for Results: You are self-motivated, energy-driven, and prioritize administrative functions and documentation as highly as technical fixes.
• People Smart: You possess high emotional intelligence. You are diplomatic and patient, capable of diffusing high-tension situations and building rapport with customers and colleagues alike.
• Humble & Collaborative: You define success collectively. You are willing to jump in and assist your colleagues because you know that we win as a team.
• A Strategic Thinker: You make quality decisions based on analysis and wisdom, looking beyond the obvious to find the root cause of the issues.

QUALIFICATIONS:

• Education: Bachelor’s degree in Computer Science or Information Systems (or equivalent experience); CCNA or CCNP certifications are a significant plus.
• Experience: At least 8 years of experience supporting complex LAN/WAN and Telecommunications networks.
• Specialized Knowledge: In-depth knowledge of TCP/IP, routers, switches, VLANs, FTTH, and DSL. Familiarity with EVPN and Pseudowire is preferred.
• Requirements: Must maintain a valid Driver’s License with a good driving record and pass a pre-employment drug screening.

THE BENEFITS (The Full Package):

We invest in you so you can invest in your future.

• Unbeatable Health Coverage: Health/Dental/Vision Insurance for 50¢ per paycheck.
• Retirement: 401(k) with 6% Company matching.
• Time Off: Generous paid time off (prorated 14 days in year 1) plus 10 observed/paid holidays.
• Wellness: Tele-Health Services and Preventative Wellness Programs.
• Protection: Company-paid Life Insurance (Basic & AD&D), Short-term Disability, and Long-term Disability.
• Growth: Professional & Personal Tuition Reimbursement Program.
• Perks: Free internet if you live within our service footprint and Financial Wellness Support.
• Security: Voluntary Flex Spending, Supplemental Life, Accident, and Critical Illness Insurance.

Direct Communications is an Equal Opportunity Employer and provider.